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It’s Time To Act Like A Publisher

When are we gonna atop creating so much crappy content? When are we gonna realize that the world has changed. When are we gonna start creating content our audiences actually want? <br><br>I realize that some marketing leaders are claiming to consider content marketing over advertising. but we have a long way to go before we start seeing more branded content that is actually helpful to our target audience. <br><br>I keep asking "why do we create so much self-serving and ineffective content?" <br><br>I think it's easy to blame it on our bosses or the non-marketers who "don't get it." But it's up to us to stand up to our sales and executive colleagues. We need to challenge the status quo. We need to use data-driven insights and business results to show that acting like a publisher will bring more prospects to know, like and trust us enough to buy from us. <br><br>So today, I am presenting to a couple hundred of our B2B Marketing colleagues at FWD:B2B. <br><br>My message: It's time to start acting like a publisher. <br><br>That means: <br><br>Create great content AND delivering business results in the form of more customers, revenue and marketing efficiency. <br>Treat content like an asset that needs to be managed and produce a return on investment <br>Create a brand newsroom, content team, publishing group. Whatever you call it, these need to be people with the skills to create great content that moves through the social web and is free of brand promotion. <br>Measure results in the form of business metrics, not marketing speak <br>Work with publishers resources to create great content <br>Consider news, entertainment, and emotional storytelling <br>For more details on how to do it, check out 8 Steps To Become A Brand Publisher. <br><br>Check out my slides below and let me know what you think in the comments below. Please follow along on Twitter, LinkedIn, Facebook and Google or Subscribe to the B2B Marketing Insider Blog for regular updates.

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It’s Time To Act Like A Publisher

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  1. It’s Time To Act Like A Publisher Michael Brenner SAP - VP, Marketing & Content Strategy @BrennerMichael

  2. Most People Think This is Marketing @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 2 Public

  3. My family spent a day on a Times Square billboard…I think my Klout score went down! @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 3 Public

  4. Advertising + Marketing = Down @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 4 Public

  5. Digital + Content = Up @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 5 Public

  6. We have always told stories @BrennerMichael

  7. It’s really about emotion @BrennerMichael

  8. Life was easy when I was young @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 8 Public

  9. Me, 20 pounds years ago Then the internet happened @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 9 Public

  10. Today we are all connected Now we’re all telling stories @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 10 Public

  11. What’s Wrong With Our Content? It’s Too Much Like This… • 5,000 marketing messages per day • 2/3 of U.S. on the “Do Not Call” list • 86% of people skip television ads • 44% of direct mail is never opened • 90% of emails are never opened • 99.5% of emails never clicked @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 11 Public

  12. And our marketing stinks

  13. 73% of people surveyed wouldn’t care if the brands they use disappeared from their life. Source: Co.Exist @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 13

  14. Our customer are bored @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 14 Public

  15. @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 15 Public

  16. What is Marketing? “The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself… ~ Peter F. Drucker “Marketing is too important to be left to the marketing department.” ~ David Packard @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 16 Public

  17. And Not Enough Like This… We need to connect! @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 17 Public

  18. We need to create great content @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 18 Public

  19. And pour our fans a beer @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 19 Public

  20. Our Story

  21. The buyer journey starts with a search . . . Customer Questions: •What is real-time analytics? •What is cloud computing? •What is Big Data? •What are mobile solutions? •How are companies benefiting from … ? •Who are the top vendors in … ? •What does SAP sell? 10 - 1000X © 2013 SAP AG or an SAP affiliate company. All rights reserved. 21 Public

  22. How Much “Early Stage” Search Traffic Do We Get? Early Stage Visitor: •100,000’s of searches / mo Later Stage Visitor: •100s of searches / mo @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 22 Public

  23. We Were Not Answering Our Customers Top Questions •99.9% of our web traffic from visitors who already know us or bought from us. •Less than 0.1% were net-new or early-stage prospects •Less than 10 keywords generated all the early-stage search traffic © 2013 SAP AG or an SAP affiliate company. All rights reserved. 23 Public

  24. Why Is Content Marketing Important? Get Shared (Social) Get Found (SEO*) Content Marketing Get Leads (Conversion) *search engine optimization @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 24 Public

  25. The Answer: Think And Act Like A Publisher Content Strategy: Get the content your audience needs… … delivered in all the places they go • For each persona • For each stage of the buyer journey • For all media channels • Requires created, curated and syndicated content @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 25 Public

  26. Source: Ann Handley www.annhandley.com @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 26 Public

  27. Business Innovation http://blogs.sap.com/innovation Mission Statement: To earn our audience’s attention through content that shows business people how technology and innovation can help them grow their business, out-perform their competition and advance their careers. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 27 Public

  28. Business Innovation A “Content Hub” to earn traffic instead of buying it  Deliver content our audience wants  NO PROMOTIONAL CONTENT  Daily, Social, Mobile “Curated Authors:” 400 Contributors / 50% external  Subtle branding  Personalized Experience  Appropriate CTA to explore SAP solutions Market examples: AMEX Open Forum, Adobe CMO.com and BCGPerspectives © 2013 SAP AG or an SAP affiliate company. All rights reserved. 28 Public

  29. Business Innovation Site Objectives Answer Early-Stage buyers questions about how technology and innovation drive growth Become a destination of business insights Drive affinity for the SAP brand Drive Business Results (subscribers / leads) © 2013 SAP AG or an SAP affiliate company. All rights reserved. 29 Public

  30. Infographic to Report on Goals: Reach, Engagement AND Conversions Traffic, engagement and leads we would’ve NEVER seen • What content drives Unique Visitors? • How much traffic from Social + Search? • How much of our search traffic is non-branded or using product terms? • Are we showing true ROI? Recognized for customer-centric content strategy by Fast Company, Digiday, Content Marketing Institute, more… YTD through Sept, 2013 Always optimizing © 2013 SAP AG or an SAP affiliate company. All rights reserved. 30 Public

  31. Organic & social traffic continues to grow © 2013 SAP AG or an SAP affiliate company. All rights reserved. 31 Public

  32. Continuously Optimizing For Conversion Focus on Subscriptions Appropriate Offers © 2013 SAP AG or an SAP affiliate company. All rights reserved. 32 Public

  33. Most Popular Articles (10X average Pageviews) • Top 50 Influencers / 10 Blog Sites • Terms You Need To Know •Myths…Busted • 10 Predictions for… • What is…? • The First Step to Success in… • How To Get Ahead With… • Infographics @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 33 Public

  34. The half-life of a piece of content shared on top social networks is 3 hours. (Half-life is the amount of time it takes content to reach 50% of the clicks it will ever receive). Source: Bit.ly @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 34

  35. We've created this resource to help you – whether you are a business leader, a social consumer, a millennial employee - to help drive transformational change within your corner of the world. Because no matter what you do, where you do it, how much experience you have or whatever industry you serve, the future of business will be created by you. Click here to view all 99 Facts on The Future of Business. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 35 Public

  36. 90% of all internet traffic in 2017 will be video. Source: Cisco @BrennerMichael © 2013 SAP AG or an SAP affiliate company. All rights reserved. 36

  37. Business Insider: Future of Business Site Sponsorship © 2013 SAP AG or an SAP affiliate company. All rights reserved. 37 Public

  38. Business Insider: Future of Business Site Sponsorship © 2013 SAP AG or an SAP affiliate company. All rights reserved. 38 Public

  39. Business Insider: Future of Business Site Sponsorship © 2013 SAP AG or an SAP affiliate company. All rights reserved. 39 Public

  40. The Future of Content Marketing? • Customer-Centric @BrennerMichael

  41. The Future of Content Marketing? • Customer-Centric • More Visual, Consumable, Snackable @BrennerMichael

  42. The Future of Content Marketing? • Customer-Centric • More Visual, Consumable, Snackable • Brand As Publisher, Newsroom • Brand + Publisher @BrennerMichael

  43. The Future of Content Marketing? • Customer-Centric • More Visual, Consumable, Snackable • Brand As Publisher • Brand + Publisher • Brand As Entertainer? @BrennerMichael

  44. Slides available on: Slideshare.net/MichaelBrenner Thank you! Marketing Blog: B2B Marketing Insider SAP Content Hub: Business Innovation Michael Brenner Vice President, SAP Marketing & Content Strategy Michael.Brenner@SAP.com Connect with Me: Twitter: @brennermichael © 2013 SAP AG or an SAP affiliate company. All rights reserved.

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