Customer Service Representative Arizona

1. QUALITIES TO LOOK FOR IN A CUSTOMER SERVICE REPRESENTATIVE

2. If you’re looking to hire customer service representatives, then you should highly consider outsourcing to an inbound & outbound call center. Why you should consider this is because the costs and efforts of hiring, staffing, scheduling, incentives/benefits, managing, document creation, payroll & training all add up. Not only do these costs add up quickly, it is also incredibly time-consuming to do right and why would you want to deal with that head ache when we can do it all for you?

3. Our call center is fully staffed with agents of all skill levels to handle all your business needs.

4. We find that we can save you enormous amounts of money if you outsource compared to hiring your own employees to manage the services we provide. For example, if an office has a single employee doing the same work they could outsource to us, they’re likely making at least $10.00 to $14.00 per hour, 40 hours per week. This comes to $1,660 to $2,240 per month, not including all the time spent managing and maintaining this employee. Depending on the scope of work needed, we could perform those same exact tasks for up to 60% less than what you would pay that same employee. How this works is because we only bill you for every minute of work that we perform for you, not a full 8 hours regardless of how busy your business is or isn’t! Our plans are incredibly flexible and budget friendly to businesses of all sizes. Another thing to consider if the fact that call center turn-over rates are incredibly high, as evidence by this study performed by Cornell University. Seeing as there is such a high turnover rate, this means that you will be in a constant state of hiring and training upon getting your team staffed.