A Systems Approach to Revitalizing Organizations

1. A Systems Approach to Revitalizing Organizations Barbara Harrison ABWA Round Up Tubac, Arizona August 24, 2014 1

2. Strategy People Structure Reward Systems Processes 2 Elements of an Organization Leadership Customer External Environment External Environment Leadership Behavior Perfor-mance Culture Adapted from Jay Galbraith www.jaygalbraith.com/services/starmodel.html

3. External Environment Factors beyond the boundary of the organization that may directly or indirectly affect its performance or outcomes such as: The economy Role of women in business Demographics Technology 3 Diagnostic Questions • How has the external environment changed in the past decade? • How do these changes affect ABWA’s vision or mission? The needs of its customers? • How can ABWA remain relevant?

4. Customer Receives value from the products or services of the organization Communicates needs and interests Provides feedback on value received Leadership Leadership 4 Diagnostic Questions • What value does ABWA provide to its customers? • What other organizations provide similar or better value? Who is ABWA competing with for members? • What is ABWA doing to attract new customers? Who is ABWA’s Customer?

5. Leadership National Level: Sets direction for the Organization Determines empowerment Provides organization-level communication Establishes the culture and models critical behaviors Chapter Level: Sets direction for the Chapter Provides information to members Models the culture and critical behaviors Leadership Leadership 5 Diagnostic Questions • How effective are the leaders at all levels? • What examples do they set for others? • Are leaders excited about the vision and mission? • What is the current organization culture? How well does this fit the membership?

6. Strategy National Level: Provides the organization vision, mission Establishes National strategies and goals Establishes overall direction and priorities Sets financial objectives / expectations Chapter Level: Sets goals for the Chapter Establishes direction and priorities for the Chapter Sets financial goals for the Chapter Leadership Leadership 6 Diagnostic Questions • Are the vision and mission still relevant in today’s environment? Do they set it apart from other groups? • Is there a clear strategy for growing ABWA? Is it supported by resources? • Are the financial goals realistic?

7. Leadership Leadership 7 Structure • National Level: • Creates the organization structure, including Regional Councils, Chapters • Defines roles and responsibilities for elected officers, Chapters, Councils • Creates project teams, as needed for national-level activities • Chapter Level: • Tailors roles and responsibilities for elected officers to fit Chapter needs • Creates project teams, as needed, for local activities Diagnostic Questions • Does the structure support the work of the ABWA? • Are leader and member roles clear? Are the level and scope of responsibilities reasonable? • Are there other organizations with whom a partnership would make sense? • Do Chapters have the right level of empowerment?

8. Leadership Leadership 8 Processes • National Level: • Creates and maintains organization operating processes, such as: • Internal/external communication & meetings • Decision authority and decision making • Learning and personal development • Financial assistance (e.g. fundraising, grants) • Chapter Level: • Creates and maintains Chapter operating processes, such as: • Communication and meetings • Decision making • Networking, member recruitment and retention Diagnostic Questions • Which process work well? Which need to be improved? • Does the right information get to where it needs to be? • How effective are meetings? Conferences? • Are decisions being made at the right level?

9. Leadership Leadership 9 Rewards & Recognition • National Level: • Recognizes achievements of Individuals, Councils, Chapters • Develops incentives for performance • Tracks and reports metrics • Chapter Level: • Recognizes member contributions • Nominates Chapter members for National awards Diagnostic Questions • Are members/chapters being rewarded for behaviors and actions that support the vision and values of ABWA? • Are members receiving the type of recognition they expect from membership?

10. Leadership Leadership 10 People • National Level: • Sponsors leadership development activities and programs • Provides marketing and member recruitment and training strategies and support • Chapter Level: • Provides orientation for new members • Supports member learning and development • Enables sharing and development of individual member knowledge and skills to increase members’ business success Diagnostic Questions • How effective is ABWA’s marketing to potential members? • What knowledge and skills do members expect to gain? Do current programs provide these?

11. 11 Some Signs of Trouble • Declining membership • Lack of interest in organization events or resources • Members unwilling to take on leadership roles • Ineffective meetings; poorly attended meetings • Finger pointing and blaming; personal attacks • Organization ignores controversial topics that are critical to its success • Members hesitate to ask for help or provide constructive feedback • Revisit discussions and decisions again and again • Missed deadlines for key deliverables • People are working toward individual goals

12. Leadership Leadership 12 Visioning the future… If ABWA were a vibrant organization, what would it look like? • What types of people would belong? • What value would it provide? • What would differentiate it from other organizations with similar membership?