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Approaches to Effective Interviewing: Directive vs. Nondirective Techniques

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This resource explores the interviewing techniques discussed by Dr. Tyra C. Phipps at Frostburg State University. It contrasts directive and nondirective approaches, highlighting their respective benefits and challenges. The directive approach saves time and yields quantifiable data, while the nondirective method promotes deeper insights and builds rapport. Interpersonal behaviors such as inclusion, affection, and control are also examined, contributing to a more nuanced understanding of effective communication during interviews. Strategies for developing trust and adapting to interviewee needs are discussed.

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Approaches to Effective Interviewing: Directive vs. Nondirective Techniques

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  1. Interviewing Dr. Tyra C. Phipps Frostburg State University Footnote: Stewart & Cash, Interviewing: Principles and Practices, 10th Ed., 2003.

  2. Abbreviations • “R” • Interviewer • “E” • Interviewee

  3. Interchange of Behavior • Behavior constantly interchanged • Exchange roles of “R” and “E” • Both “R” & “E” speak and listen • Behaviors affected by directive or nondirective approaches

  4. Directive Approach • Saves Time • Quantifiable Data • Easily Replicated • Easy to Learn

  5. Directive Exchange • R “What is your name?” • R “How old are you?” • R “What is your major?” • R “When will you graduate?”

  6. Nondirective Approach • Time Consuming • Generates more Info • “R” Probe Deeply into subject matter • “E” Greater Freedom

  7. Nondirective Exchange • R “Tell me about yourself.” • R “Tell me about your present position.” • R “What are your future goals?”

  8. Remember • Nondirective Approach: • Takes more time • Gets more information • REQUIRES MORE EDITING

  9. Nondirective and Directive • Help to relax “E” • Build trust • Adapt to the “E” • Greater “R” control • Use for more challenging questions

  10. Summary of Directive vs. Nondirective Approaches • Begin with nondirective questions • Directive questions to get at real issues • Nondirective in closing to maintain good relationship

  11. Behaviors(For our next class) • INCLUSION • AFFECTION • CONTROL

  12. Inclusion • Sense of Belongingness • Willingness to Participate

  13. Affection • Degree of Warmth • Degree of Cooperation

  14. Control • Degree of Influence • Influenced by Status • Ability to Control outcome

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