PART THREE Interviewing
Chapter 6 Principles of Interviewing • Chapter Summary • Planning the Interview • Conducting the Interview • The Ethics of Interviewing • Sample Interview Plan
Planning the Interview “There are many kinds of interviews, each of which requires some special skills. However, many common principles apply to planning and conducting most interviews.” ––Communicating at Work
Planning the Interview • Define the Goal • Identify and Analyze the Other Party • Knowledge Level • The Other’s Concept of Self • Your Image • Attitude • Prepare a List of Topics • Choose the Best Interview Structure
Planning the Interview Differences Between Highly Structured and Non-structured Interviews Non-structured Interview (Indirect) • Usually takes more time • More difficult for interviewer to control • Results more difficult to quantify • Requires high degree of interviewer skill • High flexibility in exploring responses Highly Structured Interview (Direct) • Usually takes less time • Easier for interviewer to control • Provides quantifiable results • Requires less skill by interviewer • Low flexibility in exploring responses
Planning the Interview Consider Possible Questions • Open Versus Closed Questions • Factual Versus Opinion Questions • Primary and Secondary Questions • Direct and Indirect Questions • Hypothetical Questions • Leading Questions
Planning the Interview Arrange the Setting • Time • Place
Conducting the Interview Opening • Greeting and Building Rapport • Orientation • Explain the Reason for the Interview • Explain What Information is Needed and How it Will Be Used • Mention the Approximate Length of the Interview • Motivation
Conducting the Interview Body • Responsibilities of the Interviewer • Control and Focus the Conversation • Listen Actively • Use Secondary Questions to Probe for Important Information • The Interviewee’s Role • Give Clear, Detailed Answers • Correct Any Misunderstandings • Cover Your Own Agenda
Conducting the Interview Closing • Review and Clarify the Results of the Interview • Establish Future Actions • Conclude with Pleasantries
The Ethics of Interviewing Obligations of the Interviewer • Make Only Promises You are Willing and Able to Keep • Keep Confidences • Allow the Interviewee to Make Free Responses • Treat Every Interviewee with Respect
The Ethics of Interviewing Obligations of the Interviewee • Don’t Misrepresent the Facts or Your Position • Don’t Waste the Interviewer’s Time
Sample Interview Plan Steps for Planning an Interview • Analysis and Research • Set Goal • Choose Interview Strategy • Develop Topics and Questions
Chapter 7 Types of Interviews • Chapter Summary • The Information-Gathering Interview • The Employment Interview • The Performance Appraisal Interview
Types of Interviews • Behavioral • Informational • Panel/Board • Survey Interviews • Diagnostic Interviews • Research Interviews Collect Background Information Define Interview Goals and Questions Choose the Right Interviewee
The Employment Interview Pre-Interview Steps • Conduct Background Research • Develop a Personal Network • Contact Potential Employers • Prepare for Possible Interview Formats
The Employment Interview The Importance of Personal Contacts in Looking for a New Job “It isn’t what you know, it’s who you know” is certainly true when it comes to getting a job.
The Employment Interview During the Interview • Dress Appropriately • Know the Organization and the Job • Prepare for Important Questions • Respond to the Employer’s Needs • Be Honest • Emphasize the Positive Continued...
The Employment Interview During the Interview • Emphasize the Positive • Back Up Your Answers with Evidence • Keep Your Answers Brief • Have Your Own Questions Answered • Rehearsing an Interview
The Employment Interview Post-Interview Follow-Up • It demonstrates common courtesy. • It reminds the employer of you. • It gives you a chance to remind the interviewer about important information. • It can correct any misunderstandings. • It can tactfully remind the interviewer of promises made.
The Employment Interview Interviewing and the Law: Techniques for Answering Unlawful Questions • Acceptance Without Comment • Acceptance With Comment • Confrontation • Rationalization • Challenge • Redirection • Refusal • Withdrawal
The Performance Appraisal Interview Definition and Importance • Letting the Employee Know Where He or She Stands • Developing Employee Skills • Improving Employment Relationship • Helping Management Learn the Employee’s Point of View • Counseling the Employee • Setting Goals for the Future
The Performance Appraisal Interview Styles of Appraisal Interviewing • Tell and Sell • Tell and Listen/Listen and Tell • Problem Solving
The Performance Appraisal Interview Steps in the Appraisal Process • Review Progress • Discuss Successes, Problems, and Needs • Feedback Should be Accurate • Feedback Should be Relevant to the Job • Set Goals • Review and Respond to the Written Record
