1 / 18

MANAGING AGENCY PARTNERS Syndicate 2791 Adapting to ECF – a practical solution

MANAGING AGENCY PARTNERS Syndicate 2791 Adapting to ECF – a practical solution. Adapting to ECF – a practical solution. Adrian Duggleby - Systems Manager Ian Springett - Head of Claims Aidan O’Neil - DOCOsoft. Adapting to ECF – a practical solution. Introduction to MAP & ECF

moira
Télécharger la présentation

MANAGING AGENCY PARTNERS Syndicate 2791 Adapting to ECF – a practical solution

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. MANAGING AGENCY PARTNERS Syndicate 2791 Adapting to ECF – a practical solution

  2. Adapting to ECF – a practical solution • Adrian Duggleby - Systems Manager • Ian Springett - Head of Claims • Aidan O’Neil - DOCOsoft

  3. Adapting to ECF – a practical solution • Introduction to MAP & ECF • ECF workflow solution • Use and benefits • Conclusions

  4. Adapting to ECF – a practical solution Managing Agency Partners • Capacity £400m • Total staff 45 • Claims staff 4 • ECF lead claims >5,000 to date • No existing workflow solution

  5. Adapting to ECF – a practical solution The ECF “challenge” • Risk of an admin quagmire • No self regulating and visible broker queue in reception • No surplus resource to allocate and manage incoming ECF claims manually

  6. Adapting to ECF – a practical solution ECF workflow solution • Key requirements • How it works

  7. Adapting to ECF – a practical solution Key requirements • Needed a simple, cost effective solution • In place before volumes ramped up • A simple “to do” list, not an Adjusting Workflow • Developed by DOCOsoft The key factor • Driven by Claims Team – not imposed

  8. Adapting to ECF – a practical solution How it works • Fed by overnight .csv messages • Delivered via web browser • Allocates by class & lead or follow • Link to MAP U/W systems – signed line & prev pos • Prioritise by synd incurred mvt & age • Action, Query or Pend (no repository link) • Online & Management Info

  9. Adapting to ECF – a practical solution “The biggest claims change in 30 years” • Practitioner tool • Management tool • Compliance

  10. Outstanding transactions

  11. Review on Repository

  12. Action, Query or Pend

  13. Add / review notes & diary

  14. A management tool

  15. A management tool • Real time information • Managing expertise & resource • Referrals & authority limits • Reassignment & holiday cover • Response times & service standards

  16. Compliance, KPI’s & the Franchise

  17. Adapting to ECF – a practical solution Conclusions • Simple solution • Effective with current daily triggers • Measurable benefit • Can’t make a bad claims person good • Can make a good claims person better!

  18. Adapting to ECF – a practical solution More information Adrian Dugglebyaduggleby@mapunderwriting.co.uk Ian Springettispringett@mapunderwriting.co.uk DOCOsoft Aidan O’Neill aidan.oneill@docosoft.com

More Related