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H ODGE P ODGE!!

H ODGE P ODGE!!. Hodge-podge or hotchpotch or hotch pot is an English expression often used negatively, denoting a " mixture " or " medley " of things. PRONUNCIATION :   h j p j NOUN:A mixture of dissimilar ingredients; a jumble. Alice Rehm 2/23/07.

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H ODGE P ODGE!!

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  1. HODGEPODGE!! Hodge-podge or hotchpotch or hotch pot is an English expression often used negatively, denoting a "mixture" or "medley" of things. PRONUNCIATION:  h j p j NOUN:A mixture of dissimilar ingredients; a jumble. Alice Rehm 2/23/07

  2. Topics to be coveredin today’s class

  3. Outlook Web Access • The Outlook Web Access program is another means of getting your email, similar to WebMail, but with more versatility. For those of you who enjoy Outlook, you will also enjoy Outlook Web Access, as it has the same features as Outlook, but is simply a web-based application.

  4. Outlook Web Access… • …will affect all districts eventually in terms of how they receive their email except for the following districts: • WADC • WSTR • ASHC

  5. Outlook Web Access To Open “OWA”, go to the drop down screen on the bottom right-hand side of our webpage @ www.tccsa.net OR….. The OWA option is the third in the drop down.

  6. Outlook Web Access … click on the “WebMail Login” – the 4th green bar down.

  7. Outlook Web Access Log in with your DSL, Reflections or regular email account.

  8. Outlook Web Access The screen looks very much like the Outlook screen.

  9. Browser Tips (a.k.a. “Browsers for Dummies”)

  10. Browser Tips • What is a web browser? What is an internet session? What is a web session? • All of the above mean the same thing. They are navigation tools (software programs) stored on your computer that allow you to view Web sites on the internet. • Netscape Navigator, Microsoft Internet Explorer, Mozilla Firefox, and Safari (Macs) are some of the most popular browsers. • The USASWeb programs are on a website so in order to access it, you need to use a navigation tool (like one of the tools listed above).

  11. Browser Tips • What is a URL? • An acronym of “Uniform Resource Locator”. This is a unique identifier, or address, of a web page on the internet. • The URL for the USASWeb page is: https://sweb.tccsa.net/usasweb

  12. Browser Tips • What are the recommended browser versions? • Microsoft Internet Explorer V6.0 or higher • Netscape Navigator V7.1 or higher • MAC V10.4: Safari V2.01 or higher – TRWY/WSTR • Earlier MAC versions: Safari V1.2.3. or higher Note: All of our applications are tested to work with Explorer Version 6. If yours doesn’t, please contact us.

  13. Browser Tips • How do I find out the version number of my web browser? • Most browsers have a HELP option. Under HELP, there is an “About…” option which usually displays the version of the web browser you are using:

  14. Browser Tips • How do I “bookmark” my USASWEB login page? • Internet Explorer: Favorites, then “add to favorites” • Firefox/Netscape: Bookmarks, then “bookmark this page” • Safari: Bookmarks, then “Add Bookmark”

  15. Other shortcuts to access USASWEB • Add link to desktop (i.e. Internet Explorer) • Access webpage, click on FILE, then SEND, then SHORTCUT TO DESKTOP • Add link to Browser Toolbar (i.e. Firefox) • Right-click on shortcut bar, select “new bookmark”, enter name and URL address and click on OK

  16. Browser Tips • How can I change the text size in USASWEB? • IE – View > Text Size > Smallest to Largest • Firefox – View > Text Size > increase/decrease

  17. Browser Tips • How can I change the text size in USASWEB • Netscape – View > Text Zoom > Smaller/Larger • Safari – View > Make Text Bigger/Smaller

  18. MAC Browser Tips • MAC Users: • By default, MAC browser will not be able to TAB to a dropdown box or some of the icons (like the add “+” icon). You can change the following settings in order for TAB to work: • SAFARI browser: • Click on “Preferences, then “Advanced, and check the “Press Tab to Highlight each item on a Webpage” checkbox. • FIREFOX browser: • Type about:config in the URL bar. • In the Filter field, type tabfocus • Double-click on the accessibility.tabfocus.preference • Change the value to 7 • Restart your browser

  19. Browser Tips • When downloading a file (i.e. “Saving a Draft”), depending on your browser, you may have the ability to set your browser to prompt you on where you would like the file downloaded to: • Examples: • Directly to your desktop • To a folder on your hard drive (i.e.”My documents” folder)

  20. What does “download” mean? • Downloading: To receive a file from a web page. In any communications session, "download" means receive data, and "upload" means send data. • In our “Save Draft” option, you are downloading the data you are currently entering in USASWEB (i.e. requisition) to your PC (hard drive, C drive, etc). The data you are downloading is formatted as an .XML file (i.e. saving a draft of a requisition, it will call it REQUISITION.XML). The web browser may prompt you where to save the file. Most web browsers will have a default folder that all downloads will be stored in (i.e. “My Documents” folder) so that you can retrieve that information at a later time. 

  21. Uploading a File? • Uploading: To send information currently stored on your PC to a web page, program, etc. In our “Load Draft” option, you are uploading data currently stored on your hard drive (i.e. requisition) into the USASWEB/REQ interface. When uploading the file, the “browse” option in LOAD DRAFT will pull up your default “download folder” (i.e. “My Documents” folder) and prompt you to select the data (file) you want to upload into USASWEB. • NOTE: When uploading saved data from your PC into a USASWEB program, you must use the LOAD DRAFT option.

  22. Want to share a website?Here’s 1 way to do it! • Copy the address from the Address Bar in your web browser, open your email application, create a new message and paste the link…. • Note: there ARE other ways, but for our purposes & to make this class pertinent to all, the above is the suggested method for achieving the desired result.

  23. Screen Shots…Help Us Help You • If it’s a report, give us the exact name, ex: My Notices tab>Combined Overdue/Bill notices • Whenever possible, send us screen shots – include an error message and the screen preceding them.

  24. How to make a screen shot… • Press ALT and Print Screen* (this will copy the WHOLE SCREEN) • Open a new Word document • Paste the screen shot (click paste icon, Ctrl+V, Edit>Paste or whatever shortcut you’re comfortable using) • Send to us as an email attachment *on my keyboard it’s F18

  25. Help Desk!

  26. Using the Help Desk Software • Locating Help Desk • Logging In • Creating a Request • Parts of a Ticket • Sending the Ticket • Request Detail • Ticket Requests & Status • Logging Out • Replying & Adding Comments • Attaching a Document or Screen Shot

  27. 1. Locating Help Desk Here’s Help Desk! Click on the Help Desk link (located on the TCCSA webpage). http: www.tccsa.net

  28. 2. Logging in 2. Enter your username and password and click the login button. Your COMPLETE EXACT email address is your username. Note: The password is the same as your Event Scheduler. It IS case sensitive.

  29. 3. Creating a Request 3. To add a new request, click on “Create a New Request” under Request Support.

  30. 4. Parts of a ticket • The parts are: • Email address is populated for you • Priority is NONE please leave this field alone for the time being • Request Area – choose your area • Detaileddescription – please enter a very detailed description of your problem c a b d

  31. Completing the ticket… Click on the “+” to expand the TCCSA list

  32. Completing the ticket… For Fiscal requests, click on the Fiscal area

  33. The Request Description Area • Type in a detailed question or problem in the Request Description field and click on the SAVE button. • If you need to place an error message, highlight the error message from your application, selectEdit and click on Copy. Return to Request Description box and press the Ctrl key and the V key at the same time to paste it in. You can also attach screen shots or any other file attachment by using the Attach Document button.

  34. 5. Sending your Request Just hitSave and it’s Sent!!!

  35. 6. Request Detail Once the request is sent, you will see this screen with your request ticket number listed and the full description of your request. To see the status of your ticket, click the “Home” button.

  36. 7. Ticket Requests & Status The Home screen displays each request and its status.

  37. 8. Logging Out Click Logout to end

  38. So then what happens? • An email message will be sent to the appropriate TCCSA support area when a new request has been created. Email will be generated to the appropriate end user when the request is opened, when its status is changed, when public comments are logged or when the request has been closed. DO NOT REPLY TO ANY OF THE EMAIL MESSAGES THAT YOU RECEIVE. If you do, those messages go into Help Desk Neverland, because we will NEVER see them! • If more information is required to help resolve the problem, the affected end user will be notified and a comment will be added, otherwise the closed request will have the answer to your problem.

  39. 9. Replying & Adding Comments Click on your “Open Requests” link

  40. 9. Replying & Adding Comments Choose the request you want to reply to. Your request ticket number will display. Click on the ticket number to open the request.

  41. 9. Replying & Adding Comments The request ticket will display. Click “Add Comment”.

  42. 9. Replying & Adding Comments Add the information that is requested and click “Save”.

  43. 9. Replying & Adding Comments Your additional information has been saved.

  44. 9. Replying & Adding Comments When the ticket has been closed, you can view the response from TCCSA by clicking your “Closed Requests”.

  45. 9. Replying & Adding Comments Click on the ticket number.

  46. 9. Replying & Adding Comments View the response

  47. Attaching a Document or Screen Shot Open a New Request using the steps listed on previous pages. Click on the “Attach Document” button.

  48. Attaching a Document or Screen Shot A small window will open up that looks like this. Click on the “Locate File” button to browse for the file you wish to attach.

  49. Attaching a Document or Screen Shot Another small window will open up on the screen. Click the “Browse” button to find the file you want to attach.

  50. Attaching a Document or Screen Shot Click on the file you want to attach. It will populate the File Name box. Click on open to attach the file.

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