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Lessons Learned from State Experiences and Customer Reactions on Separations Update

This report presents the preparations, results, and next steps regarding the recent Separations Update, including lessons learned from state experiences and customer reactions. Contacted parties include unit analysts, local area analysts, and the applied research team. Findings indicate that the update was announced and published at various stages, with sub-state areas garnering more attention. The methodology changes were deemed too abstract for most, but also effective in answering questions preemptively. Despite the lack of complaints, revisions based on customer feedback are suggested.

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Lessons Learned from State Experiences and Customer Reactions on Separations Update

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  1. Separations Update Lessons Learned, State Experiences, and Customer Reactions Nathan Harbert, California October 11, 2018

  2. Preparations • Distributed PR materials to unit, local analysts, & research team • Oct 2017 • Announced at Labor Market Information Advisory Meeting • Nov 2017 • Published Short-Term Statewide Projections • Feb 2018 • Updated projections methodology pages online • April 2018 • Published Long-Term Statewide Projections • June 2018

  3. Results: Contacted: • Unit analysts • Local area analysts • Applied Research Team Ø “All quiet on the western front.”

  4. Oscar Wilde: “I love to talk about nothing. It’s the only thing I know anything about.”

  5. Why is there nothing rather than something?

  6. 1. Too soon Only shows on: • Statewide Short-Term • ~7 months • Statewide Long-Term • ~3 months

  7. 2. Sub-state gets more attention • Customers are more interested in their own areas than the State • Published later thisyear, into next year

  8. 3. Too abstract for most • Methodology changes are “abstract data geek stuff” • Numbers are there; the how doesn’t matter

  9. 4. Too good a job explaining • All questions answered preemptively • Nobody complaining ⇒ Nobody noticed • No news is good news?

  10. Next Steps

  11. Thank You Nathan Harbert, Research Data Analyst II Email: Nathan.Harbert@edd.ca.gov Phone: 916-651-5697 California Employment Development Department • Workforce Services Branch • Labor Market Information Division • Workforce Labor Market Information Section • Regional Analysis and Support Group • Projections Unit

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