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  1. Presented By: Anal N. Patel 120110111014 EC (2ndsem)

  2. Good Listeners : • Physically face towards and pay attention to the speaker. • Listen for and verbally confirm the speaker's intent or purpose. • Confirm the content of the speaker(the who, what, where, when, why and how). • Clarify the degree of importance of the request to the speaker. What is the reason, need or urgency of the request.

  3. Minimize or remove any barriers to communication that may affect their effectiveness. • Recognize the level of emotion demonstrated by the speaker. (EQ LEVEL) • Indicate the level of response they will be able to provide. • Show that you are an active listener non-verbally also by keeping regular eye contact or by using some receptive utterances like “hmm…” or “ahaan….” or “un-hun….”

  4. Daydreaming Preparing our response ahead of time Thinking about other people, places or things Judging the speaker BARRIERS TO LISTENING:--

  5. How to improve your listening : 1. Increase your listening span : • Try to resist the temptation to interrupt • If you don’t get the whole message , ask the speaker to repeat what they said..

  6. 2. Take time to listen : • Don’t put limitations on your listening time. 3. Listen between the lines : • Don’t just listen what is being said. • Try to understand the attitudes , needs , motives of the words.

  7. 4. Give your full attention : • Nodding or interjecting occasionally to clarify the points . 5. Listen for ideas: • A good listener makes an effort to understand what the facts add up to.

  8. 6. Restate the message : • When you are sure that speaker has finished , restate the main points. • It also gives the speaker assurance that the message has been received.

  9. 7. Don’t monopolize : • Resist the urge to feel that you know everything about a situation. • Be open to new ideas & allow the speaker to have his or her say.

  10. Thank you…