Tools for Leading a Virtual Workforce April 12, 2011 Keather A. Snyder Director, Federal Market AchieveGlobal 813-631-55

1. Tools for Leading a Virtual Workforce April 12, 2011 Keather A. Snyder Director, Federal Market AchieveGlobal 813-631-5571 Keather.snyder@achieveglobal.com

2. Agenda • Defining “Virtual” • Trends and Data • Challenges & Benefits • 21st Century Leadership • Best Practices • Virtual Leader • Virtual Employee • Putting it into Action

3. Defining “Virtual” • What we’re not talking about • What we are talking about • A workforce where all members of the team are not co-located in one work space. • Bringing it home to Federal Government • ‘”Telework” - Any work conducted away from the primary workplace, part-time or full-time, aided by information and telecommunications technology. • Also aided by Skilled Leaders and Virtual Team Members

4. Brief Introduction • AchieveGlobal’s role in this subject • Keather’s experience and bias

5. Trends & Data • Full Spectrum - 50 Million people in the U.S. work at home at least part time • About 40% of Americans have the Ability to Work Remotely • Government - 61% of federal employees are considered eligible for telework - Only 5.2% do so on a regular basis. • 80% of Americans says they would like to work from home given the opportunity • 1/3 would take telecommuting over a pay raise

6. More Data… • Potential Savings - $10,000 per employee • Sun Microsystems realized $68 million per year in real estate costs • Absenteeism Drops Significantly – American Management Association reduced absences 63% • You’d think the trend is increasing… • Telework Week! Feb 14-18 • Telework Checklist in Microsoft Templates

7. ??? The # of Teleworkers in the Federal Government Decreased from 2009 to 2010!

8. So What Gets in the Way? • Office Coverage(64%) • Organizational Culture (49%) • Management Resistance (47%)

9. Top 5 Myths about Flexible Work Arrangements • “Work flexibilities offer no advantage to the Federal Government, they’re just another benefit to the Federal Employee” • “I can’t manage performance I can’t see” • “It just isn’t the same – using technology vs. interacting face to face” • “Telework is not secure” • “I’ll lose out on promotion opportunities if I’m not seen in the office”

10. Let’s Discuss Challenges & Benefits What are the Challenges? • Current Virtual Workplace Environment • Increasing Participation What are the Benefits? • Agency • Employee • Community

11. Success Stories • Top Down Commitment • Policy Development • Formal Roles & Processes • On-Going Training • Active Management & Team Connectivity

12. 21St Century Leadership Study © 2010 AchieveGlobal, Inc.

13. Profiles in Genuine Leadership™ © 2010 AchieveGlobal, Inc.

14. Leading Virtually Takes Commitment from Everyone

15. Leadership Essentials in the Virtual Setting • Establish a Clear Vision • Communicate Effectively • Focus on Results • Build Community • Coordinate & Collaborate Across Boundaries

16. HUMAN BUSINESS HIDDEN HIDDEN 3 Dimensions in Every Interaction

17. Essentials for the Employee Working Virtually • Be Self Aware • Communicate Effectively • Be Proactive & Organized • Participate & Contribute

18. Table Discussion • What Forms of Communication Support the Virtual Environment? • What Can get in the Way? Consider the Leader & the Employee, and Keeping in Mind the Human, Business & Hidden Elements

19. Technology Tools • Employees - E-mail, Phone, Access to Office Server • Organization – • Web Conferencing (less than 20% said video) • Teleconferencing • Time and Attendance Software • Laptops • Network Printing

20. Learning Technologies are a Key Enabler Classroom Delivery Reinforcement Blended Learning eLearning

21. Putting it into Action • What is the Training Leader’s Role in Building a Productive Virtual Workforce? • What 2-3 Actions will You Take?

22. Thank You and Keep in Mind… Work is what people do, Not a place they go

23. Thank You Keather Snyder Director, Federal Market AchieveGlobal O: 813.631.5571 M: 813-760-6172 Keather.snyder@achieveglobal.com