1 / 9

Monitoring Contractor Performance – Maintenance Services

Monitoring Contractor Performance – Maintenance Services. Aldo Gangi Manager Maintenance & Minor Works 11 th July 2013. Agenda. 1 Contextual Overview 2 Strategy Development 3 Managing Expectations 4 Monitoring Contractor Performance 5 Performance Monitoring Culture & Tools.

morrie
Télécharger la présentation

Monitoring Contractor Performance – Maintenance Services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Monitoring Contractor Performance – Maintenance Services Aldo Gangi Manager Maintenance & Minor Works 11th July 2013

  2. Agenda 1 Contextual Overview 2 Strategy Development 3 Managing Expectations 4 Monitoring Contractor Performance 5 Performance Monitoring Culture & Tools Contractor Performance Management

  3. Contextual Overview Estate Portfolio • 168 buildings across six campuses • 674,887m2Gross Floor Area and over 60Ha of Grounds • 585 Registered contracting companies • 4018 Inducted contracting employees Service Contracts • 39 Service contracts • Valued at $13.15M p.a. (2012) • Attending to 49,511 work orders per annum (2012) Contractor Performance Management

  4. Strategy Development Contract Manageability • Size of contract • Service inclusion • Alignment with market Service Delivery Model • Service level delivery • Set frequency/Manufactures rec. • Condition based Contractor Performance Management

  5. Managing Expectations • Partnering Principles • Alliancing objectives • Primary points of contact • Communication methods and frequency • Detailing of contract performance expectations in tender documentation that: • Clearly identify KPI’s • Outline performance monitoring methodologies & frequencies • Stipulate performance management actions • Work Type Prioritisation • Outline work priorities levels c/w examples Contractor Performance Management

  6. Managing Expectations cont. Key Performance Indicators (KPI) • Timeliness • Cost of service • Quality and improvement of service • Occupation Health & Safety • Customer Satisfaction Asset information • Maintain asset lists • Asset renewal prioritisation Contractor Performance Management

  7. Monitoring Contractor Performance Operational Monitoring • Monthly meeting with contractors • Monitor performance against contract (esp. time, quality & cost) • On-site contractor sign in (OHS) Category Management • Annual assessment against contract KPI’s • Test alignment with organisational objectives • Contract renewal / market engagement recommendations Contractor Performance Management

  8. Monitoring Contractor Performance cont. Key Performance Indicators • Average time taken to complete – by priority • Average cost of work type • Average hours per work order • Compliance with On-site contractor sign in & inductions (OHS) • Compliance statutory reporting Measuring approaches • % compliance against a pre set benchmark • Mean Time to Repair (MTTR) • Penalty point system Contractor Performance Management

  9. Performance Monitoring Culture & Tools Contract management culture • Understanding of contractor performance and service delivery Organisational structure • Appropriate alignment of contract supervisors, category managers and administrative staff Monitoring Tool(s) • Computerise Maintenance Management System (CMMS) • Work order priority setting • Analysis and trending Contractor Performance Management

More Related