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Develop positive interpersonal skills including respect for diversity.

Develop positive interpersonal skills including respect for diversity. Objective 1.02. Effective Communication skills. Written Communication The seven C’s of business communication 1. Correctness 2. Completeness 3. Conciseness 4. Clearness 5. Concreteness 6. Courtesy 7. Consideration.

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Develop positive interpersonal skills including respect for diversity.

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  1. Develop positive interpersonal skills including respect for diversity. Objective 1.02

  2. Effective Communication skills • Written Communication • The seven C’s of business communication • 1. Correctness • 2. Completeness • 3. Conciseness • 4. Clearness • 5. Concreteness • 6. Courtesy • 7. Consideration

  3. Effective communication skills • Written Communication • Plagiarism • : the act of using another person's words or ideas without giving credit to that person : the act of plagiarizing something • http://www.merriam-webster.com/dictionary/plagiarism • Following written directions • Written business communication • 1. Memorandum • 2. Business letter

  4. Effective communication skills • Verbal/Nonverbal Communication • Importance of both verbal and nonverbal communication • Sign Language • Body Language • The Seven Universal Facial Expressions of Emotion - FBI • Tone of Voice • Reaction

  5. Interact with others in a way that is honest, fair, helpful & respectful • Ethical vs. Unethical Behavior • Workplace ethics

  6. Interact with others in a way that is honest, fair, helpful & Respectful • Ethical vs. Unethical Behavior • Personal Ethics

  7. Interact with others in a way that is honest, fair, helpful and respectful • Treating Others Fairly • Gender • Sexual Orientation • Physical Condition • Ethnic Heritage • Lifestyle • Harassment

  8. Positive social skills(e.g., good manners and showing gratitude) Positive Social Skills Positive Attitude • Digital etiquette • Social networking • Etiquette • Gossip • Professionalism • Tact • Punctuality • Attitudes • Positive & Negative • Optimists & Pessimists

  9. Get along well with others and work effectively with them in groups. • Team Work • Time Management • Cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause. • http://dictionary.reference.com/browse/teamwork

  10. Conflict Resolution Skills • Conflict Resolution Skills • Conflict Resolution Process • Identify the problem. • Identify possible solutions. • Evaluate each suggested solution. • Pick the best solution. • See if the solution is working. • If necessary, agree to disagree.

  11. Conflict Resolution Skills • Communication in Conflict Situations • I-messages • I feel _________________________________ • When you _____________________________ • Because _______________________________ • And I want ____________________________ • Private locations

  12. Recognize the difference between appropriate and inappropriate behavior in specific school, social and work situations • Appropriate behavior in specific situations • Courtesy • Respecting privacy • Appropriate dress • Working with supervisors and coworkers • Punctuality • Time management • Accountability • Motivation • Integrity • Self-discipline • Personal code of ethics

  13. Recognize the difference between appropriate and inappropriate behavior in specific school, social and work situations • Demonstrate Self-Control • Self-control • Self-observation • Reward technique • Alternate behavior • Stimulus control

  14. Handling outside pressure on you. Sources of pressure Self-esteem • Physical • Mental • Emotional • Intellectual Roadblocks in your personal life • Self-concept • Affirmation • Visualization

  15. Accepting responsibility for your behavior • Responsible personal behavior • Responsible behavior in the work environment

  16. Knowledge about, respect for, openness to and appreciation for all kinds of human diversity. • Cultural Sensitivity • Diversity • Discrimination • Prejudice • Bias • Stereotype

  17. Interacting positively with diverse groups of people may contribute to learning and academic achievement. • Fairness • 公正 Kōsei • Japanese • Rettferdighet • Norwegian • Tegwch • Welch Google Translate • Respect • الاحترام • Arabic • 尊重 Zūnzhòng • Chinese • Повагаpovaha • Ukranian

  18. Interacting positively with diverse groups of people is often essential to maintain employment. • Positive working relationships • Human relations • Interdependence • Attitudes • Defeatist • Inferior • Superior • Mature • Types of Leaders • Authoritarian • Democratic • Laissez-Faire

  19. http://dc.streetsblog.org/wp-content/uploads/Nov_09/1030532519_c614bfbe27_o_thumb.jpghttp://dc.streetsblog.org/wp-content/uploads/Nov_09/1030532519_c614bfbe27_o_thumb.jpg • http://t1.gstatic.com/images?q=tbn:ANd9GcSqVeajnetZbkWq0r308WVbvP2A0EWc20cTB95uGAgJwBdJ23Pu3Q • https://encrypted-tbn3.gstatic.com/images?q=tbn:ANd9GcS8YTdD40pbrgCdXfLSeUJhImjaziBfQ6_DJTZTBUrJw4hJU4IF • https://encryptedtbn2.gstatic.com/images?q=tbn:ANd9GcSaGARGzEmGinLeiuTwg7gp1Jwihg-MOfFu7o-tQpnOlR3qlnKQBA • https://encryptedtbn3.gstatic.com/images?q=tbn:ANd9GcTRCafAdw1TGLZeXxOosA0MOXl3nPGBhpB4qo9MmAkxfuk3HQkX1g • https://encryptedtbn2.gstatic.com/images?q=tbn:ANd9GcQbwFtA4vzdXqd4UGGurX6_fuL_PczWAXfxcED9PZ1FUxTwWPHXBA • https://encrypted-tbn1.gstatic.com/images?q=tbn:ANd9GcTGRjIhNvyxxK6Sk0L3zsga-yntAfu9lsGISD2WhJeRSyj-DsQS5klhXhWZ

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