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Alert Notification System. The Leader in Law Enforcement, Emergency Response, Military, and Public Health Alert Notification…. 1-800-323-3639 ext 3717. Quit. Start. 1-800-323-3639 ext 3717. Select The CityWatch Solution to Review. 1 Outbound Messaging. 2 Inbound

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  1. Alert Notification System The Leader in Law Enforcement, Emergency Response, Military, and Public Health Alert Notification… 1-800-323-3639 ext 3717 Quit Start

  2. 1-800-323-3639 ext 3717 Select The CityWatch Solution to Review 1 Outbound Messaging 2 Inbound Messaging 3 Network/WEB Access 4 Multi-Line Faxing 5 Mass Email 6 Conference Calling 7 Automated Surveys 8 System Configuration 9 Detailed Call Reporting * ESRI GIS Mapping 0 CityWatch Customers # CityNet Exit

  3. Applications Health Alerts Hazmat Alerts Lost Children Weather Warnings Bio-Terrorism Military Nuclear Homeland Defense Special Needs Personnel Call-Ups Outbound Broadcasts CityWatch Broadcasts allow you to reach hundreds of Telephone, Fax, Pager (voice/text), Email, and TDD-TTY locations in minutes… Broadcast Types • Voice • Fax • Pager • Survey • Email • Team Builder • TTY- TTD • Conference Broadcast Options • Immediate Delivery • Scheduled Delivery • After-hours • Priority • Multiple Simultaneous • Secured Next >

  4. Broadcast Features • Different Scenarios based on List • User Selectable Broadcast Types • Auto-Copy broadcast to Email Address • Auto-Copy broadcast to Cell Phone and Pagers • Multiple Main Messages • Redo Broadcasts to Complete\Non-Complete members • Use External Database for Out Call • Automatic Retry to Busy\Ring No Answer Numbers • Call Escalation to Multiple Numbers per Member • Multi-Lingual Options • Priority Call Sorting • User Restrictions < Prev Access CityWatch Via any Telephone – LAN/WAN Workstation – Remote Dial-up - or by the Internet…

  5. Voice Broadcasts • Unlimited Broadcast Lists • Activate Numerous Broadcasts\Scenarios simultaneously • Selectable Attempts per Broadcast • Priority Broadcast • Call Escalation • Office, Home, Cell, Pager… • Multiple Calling Scenarios • Live Answer, Machine Delivery, Secure Broadcast, Team Builder, • Multi-Lingual Main Messages • Call from GIS Mapping generated Data; • CityWatch Mapping, Microsoft MapPoint, ESRI, ArcInfo • Use External Data Sources for Calling; • Access, Excel, dBase, SQL Server, Oracle, E911, etc… • Send Copy to Email, Pager and Cell Phones automatically < Prev

  6. Fax Broadcast / Fax-On-Demand • Unlimited Broadcast Lists • Automatic Customized Fax Cover Page To Each Destination • Multi-Line Simultaneous Faxing • Activate Numerous Broadcasts\Scenarios Simultaneously • Automatic Call Retry on Busy - No Answer • Priority Broadcast • Use External Data Sources for Calling; • Access, Excel, dBase, SQL Server, Oracle, E911, etc… • Send Copy of Fax to all Destinations Email Address as TIF. attachment • CityWatch Can Support Unlimited Multiple Fax Lines < Prev

  7. Pager Broadcasts • Pager Display digits custom for each broadcast • Select from unlimited Broadcast Lists • Activate Numerous Broadcasts\Scenarios Simultaneously • Up to Nine Attempts per Broadcast • Priority Broadcast • Send Notifications to Alpha and Numeric Pagers • Send Notifications To Text Based Cell Phones • Use External Data Sources for Calling; • Access, Excel, dBase, SQL Server, Oracle, E911, etc… • Send Copy to Email and Cell Phones automatically < Prev

  8. Email Broadcasts • Automatically Sends Text Messages To Email Addresses • Converts Voice Broadcast Message to standard .wav file and attached to email message that can be played by any multi-media equipped pc. • Supports virtually any email system • Exchange, Lotus Notes, POP3, IMAP, etc… Recipients Inbox; < Prev

  9. Fax Broadcast / Fax-On-Demand • Multi-Line Fax Broadcasts • Multi-Line Fax-On-Demand • Single Call and Call Back options • Unlimited Fax Mailboxes • Port Configurable to Answer as Fax Machine • Unlimited Fax Ports/Lines • Custom Fax Applications with IVR Option • Fax and Email Broadcast Reports

  10. Surveys • Unlimited Questions Per Survey • Unlimited Surveys • Survey may be Inbound, Outbound, or both • Secure Surveys • Detailed Reports • Single/Multiple Digit Responses. • Export Data; • Excel, Word… < Prev

  11. Team Builder • Send Broadcast to Build a Team To Fill Specific Positions • Call Escalate • Office, Home, Cell, Pager… • Call Based on Priority • Secure Calling • Personnel Can Enter ETA Times • Accept or Decline request • Use Multiple Lists (Member Table and External) • System stops calling when Number of Team Members reached. • Comprehensive Call Report < Prev

  12. TTD – TTY Broadcast • Multi-Line delivery to TTD-TTY devices • Use any system Port to deliver TTD message • Record TTD Message from any TTD compatible device. • Complete Broadcast Reports < Prev

  13. Email Features • Support for Most Email systems • Exchange, Lotus Notes, POP3, Internet Mail… Broadcasts • Send Broadcasts to Email Addresses Only • Copy Voice, Fax and Pager Broadcasts to Email Addresses • Send Text Messages to Emails, Cell Phones and Alpha Pagers Reporting • Receive Broadcast Reports via Email, Fax, or Printer

  14. Conferencing • Allows CityWatch to be your Conference Bridge • Create a Conference just like a broadcast using pre-defined lists • Quick conference team building. Enter Numbers on the fly • Security Code Controlled access to a Conference • Inbound and Outbound conferences • Up to 32 Active Conference lines. • Multiple simultaneous Conferences\Broadcasts < Prev

  15. Inbound Community Message Center: • Answer calls by time of day and Holiday • Port Group Setting to answer with different messages • Single digit call routing for; • Community Bulletin Boards, Departmental Routing… • Create and Store Up To 50,000 Informational Categories • Send and Receive Voice Messages with Message Notification • Custom Applications (see IVR) • Access Surveys and Broadcasts by Calling Into the system • Class of Service restrictions • Create and Use Up to 50,000 Voice Mailboxes • Can Perform Immediate Call Transferring to Live Assistance

  16. Reporting • Comprehensive Reporting system • Over 26 Standard Reports for; • Call Detail Inbound, Outbound • Mailbox Activity • Broadcast Reports. Summary, Detail, Chart • Survey Reports • All Reports Selectable by Date Range • Access Reports From any Client running CityWatch DataManager • Export Report Data to virtually any data format • Email, Printer, and Fax Report delivery

  17. Duluth CityNet (Available Version 2.0) • Increase Capacity with CityNet Capacity-On Demand • Use Remote Systems Resources for Large Broadcasts • Install Multiple Systems on LAN, WAN or VPN • Can Expand to Virtually Unlimited Ports/Lines • Options for Redundancy – Data and Messages • Single Database Options • Reporting Back to Originating System Virtually Private Network or LAN/WAN

  18. Configurations Base Systems • Tower or Rack Mount Computers. (or customer supplied) • Industrial Based Computer Hardware • Pentium Processors, 512K RAM, 60 GB Drive, Tape Backup, 17 Monitor, Printer, Windows 2000, Remote Access Modem and software, RAID. Line Card Options • 4 Port Intel Voice and FAX Card • 12 Port Intel Voice Card • 24 Port Intel T1 Card • 32 Channel Conference Card (Optional) • 10\100 NIC Card (Includedl) • Up to 96 Ports In a Cabinet (any card combination) • Remote Service Bureau (everything housed at AVTEX location.

  19. Mapping • Geo-coded data and street level mapping provides the most accurate calling available • Use ESRI Maps and virtually any Data • With 50,000 records, start calling in as little as 60 seconds • Multiple Selection Tools • View Data Before Calling • Integrated with CityWatch; • Select area • Record Message • Start Calling • Use From Any PC on the network • AVTEX Can Supply Geo-coded Household/Business Data or Customer can Supply Data. (E911 Data – Utility Data - etc…)

  20. Partial CityWatch Customer List… Law Enforcement – Emergency Management: City of Phoenix AZ City of Oakland, CA XCEL Nuclear Facility Prince William County, VA Rockland County, NY EOC St. Petersburg, FL Alliance Nuclear Ft. Lauderdale, FL Solano County, CA Plano, TX Norfolk, VA Portland, ME Halifax, Nova Scotia Monrovia, CA Des Moines, IA Topeka, KS Knoxville, TN Mount Pleasant, SC The National Communications System (Homeland Security) The INS Military: Fort Meade, Maryland Fort Stewart, Georgia Ft Myer - Fort McNair Public Health Agencies: Alabama State Dept. of Health Minnesota State Dept. of Health Oklahoma State Dept. of Health *** Call AVTEX for Additional CityWatch References…

  21. Call Lists • Unlimited Call Lists • Unlimited Members Per List • Each List can be Different Broadcast Scenario • Selectable Number of Attempts • Selectable Timer Between Call Intervals • Combine Multiple Lists For a Single Notification • Member Lists and External • Fax Cover Page Setting • 5 Broadcast Templates Back

  22. WEBCALL Full System Access Via:The Web Any Network Workstation Any Remote Telephone… CityWatch WebCall Interface CityWatch Network Interface

  23. Interactive Voice Response (IVR) 1. Select Function 2. Fill In Parameters < Prev

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