1 / 13

Voices in Process Management

Voices in Process Management. Wessex CQI 7 th May 2009 Graham Hawke – Director, Grayhawke Ltd. White Bead Manufacturing Co. Situations Vacant: 4 Willing Workers. No experience necessary. Training will be provided. 2 Quality Inspectors. Must be able to count to 10 .

nami
Télécharger la présentation

Voices in Process Management

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Voices in Process Management Wessex CQI 7th May 2009 Graham Hawke – Director, Grayhawke Ltd

  2. White Bead Manufacturing Co Situations Vacant: 4 Willing Workers. No experience necessary. Training will be provided. 2 Quality Inspectors. Must be able to count to 10. 1 Chief Inspector. Good eyes and a clear loud voice required. 1 Assistant (Glamorous) to MD. (preferred candidate) “Top rewards for top performance”

  3. The White Bead Company Where Quality Counts!

  4. Input Value-Add Activity Output Value-Add Activity Output / Input Value-Add Activity Output / Input Value-Add Activity Input Value-Add Activity Output What is a Process? “A repeatable series of steps to produce an outcome” …all work is a process!

  5. The Functional Organisation • Focus is on the boss • Customers are implicit (at best) • Communication flow : downward

  6. Suppliers Processes Customers The Process-Managed Organisation • Focus on the customer • Management is implicit • Communication flow : lateral

  7. Contractual Relationships Supplier Customer Partnership Relationships Partnerships From this to this Customer / Supplier Relationships …a stake in each others’ success

  8. How? • Sharing change • Joint development of new systems / processes • Pilot projects - joint review etc. • Integrating processes • Share the numbers • “Dual branding” • People to People • “Tear up the contract” • Exchange scheme • Shared rituals, stories, symbols

  9. Deming Quotes – Wessex Decides!!! • “A company is like an orchestra – not like a bowling team” • “Best efforts are not enough – we’re being ruined by people doing their best” • “The most important figures for the management of any organisation are unknown and unknowable” • “Where there is fear, you get the wrong numbers” • “A system cannot understand itself”

More Related