Communication

1. Communication Life span - Chapter 4

2. Communication • “Exchange of information, ideas, feelings or emotions between two or more people”. • Do you buy it?

3. Communication Process • Message • Sender • Method • Receiver • Feedback

4. Message • Expression of your thoughts

5. Sender • Sends our the message

6. Method

7. Receiver • Person to whom the message was sent

8. Feedback! • Response to the message

9. Who’s communicating?

10. What are the 5 steps of the communication process?

11. Types of Communication Verbal Non-verbal AKA: body language • Spoken word • Written word

12. 8 modes of nonverbal communication • Physical appearance • Body movement & Posture • Facial expression • Gestures • Eye contact • Tone & volume or voice • Touch • Silence

13. Thought questions • What are the 8 modes of non-verbal communication? • Give an example of each

14. Personality types • Passive • Aggressive • Assertive

15. Style of Communication Intrapersonal Interpersonal Communication between others • Thinking to your self

16. Style of Communication Social Therapeutic Purposeful Goal oriented • Family • Friends

17. 6 components of therapeutic communication • Listening & observing • Warmth • Genuineness • Attentiveness • Empathy • Positive reward

18. 1. Listening & observing • Cognitive & affective domains • Words & feeling

19. Stages of Listening • Sensation • Ears pick up sound waves • Interpretation • Attaches meaning • Evaluation • Judge message • Reaction • Feedback

20. Which is a more complex process? • Hearing • Listening

21. Active Listening • Face them • Open posture • Lean forward • Eye contact • Relaxed • Respond

22. Rules of listening 1. Don’t talk & listen at the same time!

23. Rules of Listening 2. Open posture

24. Rules of Listening 3. Focus

25. Rules of Listening 4. Listen to understand

26. Rules of Listening 5. Environment control • Quiet • Limit distractions

27. Rules of Listening 6. Show that you care

28. Rules of Listening 7. Validate

29. Rules of Listening 8. Do not criticize

30. Rules of Listening 9. Be non judgmental and accepting

31. Rules of Listening 10. Ask questions

32. 3. Genuineness • Open • Truthful

33. 4. Attentiveness

34. Attentiveness

35. 5. Empathy • Understand feelings • Stay in control

36. 6. Positive Regard • Accepting • Non-judgmental

37. Functions of Therapeutic Communication • Create understanding • Decrease anxiety • Provide information • Develop trust

38. Phases of Therapeutic Communication • Orientation • Working • Termination

39. Factors Affecting Communication

40. Congruence • Match • Verbal • Non-verbal

41. Time & Setting • “I’ll be right there” • Be there within 5 minutes • Be there within an hour • Be there within a day • Be there within a week

42. Proxemics • Personal space

43. Biases • Prejudice • Negative beliefs

44. Physical Handicaps • Deaf • Blind

45. Blocks to Communication

46. Belittling • Dismissing or mocking • 3 yrs old says he is afraid of monsters. • Mom - “You’re acting like a baby, there are no monsters.”

47. Belittling • Dismissing or mocking • Pt “I won’t leave here alive.” • Nrs “That’s ridiculous. You shouldn’t even think that way.”

48. Giving literal responses • Pt: “They’re looking in my head with a TV”. • Nrs: “What channel?” • Patient: “That doctor is a pain in the neck.” • Nurse: “Would you like your pain medication?”

49. Challenging • “If you’re dead, why is your heart beating?”

50. Disagreeing • Response that indicates you believe the person is incorrect • Teenage girl “My boyfriend is terrific” • Mom – “I think he is a loser. You can do better.”