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Computer and Internet Surveillance Technologies in the Workplace

Computer and Internet Surveillance Technologies in the Workplace. Andrew Schulman Software litigation consultant Fellow, Privacy Foundation, US undoc@sonic.net. Demonstration: Keystroke, Window, and URL Logging. WinWhatWhere Investigator http://www.winwhatwhere.com.

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Computer and Internet Surveillance Technologies in the Workplace

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  1. Computer and Internet Surveillance Technologiesin the Workplace Andrew Schulman Software litigation consultant Fellow, Privacy Foundation, US undoc@sonic.net

  2. Demonstration: Keystroke, Window, and URL Logging WinWhatWhere Investigator http://www.winwhatwhere.com

  3. Demonstration: Screenshot Capture Webroot WinGuardian http://www.webroot.com/

  4. Why Monitor Employees? (MacWorld 1993 survey) • Monitor work flow: 29.2% • Investigate theft: 29.2% • Investigate espionage: 21.5% • Review performance: 9.2% • Prevent harassment: 6.2% • Seek missing data: 3.1% • Seek illegal software: 3.1% • Prevent personal use: 3.1%

  5. Driving Forces • Low cost, readily available • B2C products looking for B2B market • IT desire to regain control

  6. Important Distinctions • Filter/block vs. monitor • Log everything vs. specific trigger • Content/body vs. traffic data/headers • Client vs. server • Continuous vs. spot/random/response • Aggregate vs. individual • Monitor work vs. monitor the worker • Storage vs. interception

  7. Network-based Monitors • eSniff (hardware) • SurfControl LittleBrother, CyberPatrol, SurfWatch, SuperScout • TeleMate eSpective, NetSpective • Adavi SilentWatch • NetPartners WebSense Enterprise • Elron WebInspector, MessageInspector • MailSweeper, MIMESweeper, WebSweeper, PornSweeper, SecretSweeper

  8. Client-based Monitors • WinWhatWhere Investigator • Webroot WinGuardian • SpectorSoft Spector, eBlaster

  9. Hybrid (Client/Server) Monitors • Trisys Insight • Wards Creek Game Warden

  10. Future Trends • Convergence (voice mail, fax, copy) • “Universal inbox” (attachments) • Gadgets, wireless, GPS

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