Policing Knowledge: sharing what we know

1. Policing Knowledge: sharing what we know Professional Development Workshop for Analysts 31st May Dr Nicky Miller www.npia.police.uk

2. Introducing the Policing Knowledge Action Plan The ‘ask’ To make it easier for policing practitioners and policy makers to access knowledge and evidence about ‘what works’ to help them improve planning, decision making and practice, as well as information about how to interpret and use that knowledge. www.npia.police.uk

3. Introducing the Policing Knowledge Action Plan The approach Review of the knowledge and evidence available to the service, and the ability of practitioners to share and use that knowledge in practice. Four main challenges: availability of evidence and knowledge clarity about the nature and quality of that evidence and knowledge how evidence and knowledge is shared and its accessibility the willingness and ability of officers and staff to apply knowledge to their work. www.npia.police.uk

4. Findings: sources and use Creation Lots of experiential knowledge, not harnessed or coded. But can build on learning from guidance development, de-briefs and “lessons learned.” Underdeveloped research knowledge. But there is empirical work to build on (e.g. crime reduction, DNA, confidence);partners’ wish to contribute; NPIA-managed data; Policing Science and Innovation Strategy. Assure Knowledge not described uniformly or clearly. But can build on appraisal standards and frameworks that exist for some knowledge sources; publication QA processes. Share Unsystematic dissemination of knowledge from centre; knowledge not easily sought, found or shared across the service, social networks used in preference to formal search . Butcan build on learning programmes, managed learning environment, capability support, SOC, DIGEST, the library and POLKA. Use Knowledge is used inconsistently. Users differ in their competence and confidence in finding and using knowledge. But can build on practice guidance, existing learning and development programmes, expert support within forces and from partners, knowledge from other sectors about achieving change.

5. POLKA – Police Online Knowledge Area Recognising the need to share knowledge and ideas 70 + separate extranets – pushing content to police forces across the country Reviewed existing processes and online sites Clear need to streamline and take advantage of new technologies - collaboration and Web 2.0

6. Justifying the need … Evaluated the market place – technology and services available Business case and justifying the cost Mindset change from static information web pages to true online collaboration Built for NPIA, our staff and stakeholders .

7. The Origins of POLKA…where it all began. POLKA 2.2 introduces more content surfacing, improved notifications and status updates. POLKA launched with early adopter communities* already live; Extranet sites are migrated. POLKA 2.1 introduces improved search, tagging and notifications. POLKA conceivedand funding secured. Identification of requirement for a cohesive online approach; supporting business objectives by enabling web-based collaboration and knowledge sharing. Sep 2009 Dec 2009 July 2010 Jan 2011 Mar 2011 Oct 2008 10,000 members registered. 120 active communities. 5 x early adopter communities* created. First members begin to register. Over 17,500 members registered. 150 active communities. *Forensics21, Information Systems Improvement Strategy (ISIS), People in Policing and Capability Support and The Knowledge Bank

8. POLKA TodayWhat is it, how and why? • Principles • Web 2.0 – Moving away from “one-way” communication • A shared, common platform – A single, cohesive solution • Knowledge and information sharing – Removing historical barriers • Collaborative working – Improved efficiency and increased value Each community has a calendar which can be updated to promote and manage events. Create collaborative content with Wikis. Use blogs to provide news/updates that community members can interact with via commenting. Search and contact other POLKA members to build your professional network. Discussion forums enable interaction and collaboration across forces and partner agencies. Share and collaborate on documents. http://polka.pnn.police.uk

9. The challenges Implementing in a secure police environment - PNN Culture change - working within a command and control hierarchical structure Wide audience with differing needs - internal, stakeholders, police forces etc. Themed communities, short or long life span. Eg mobile, forensics.

10. Management and governance • Central team within NPIA • Community owners and facilitators • Third party technical support and development • Governance • Broad POLKA governance • IT steering group • User group

11. POLKA TodayCurrent status • POLKA v2.2 • Over 24,000 members • Over 150 active communities • Over 2,500 discussions started • Over 9,000 total forum posts • Over 53,000 document downloads from Nov-Feb ‘11 • Over 69,000 discussion views from Nov-Feb ‘11 Most visited discussion forums (views in Nov-Feb): Missing Persons Bureau (4713), Uniform Operational Support – Firearms (4475), Forensics (4420) Most active document libraries (downloads in Nov-Feb): Uniform Operational Support – Firearms (13,899), IMPACT: PND Implementation (3,410), NPIA Knowledge Bank (3301) http://polka.pnn.police.uk

12. The Knowledge Bank community

13. Search - Search across communities - Filter search results in Knowledge and Practice by source, status, organisation and location

14. The wiki Knowledge Bank Wiki… Articles can be uploaded and edited by all community members Includes: Horizon scanning articles Useful links (to external websites and data sources)

15. Static pages Content includes: Policing research Horizon scanning and futures Intelligence and analysis Practice Improvement publications Practice Bank Glossary

16. Why would Analysts use this? • Share good practice • Virtual networking • Identify tactical options • Share analytical products • Identify subject specialists • Ask questions • Horizon scanning…..

17. Relevant communities… • These include: • ACPO Intelligence Professionalisation • ACPO Prison Intelligence • ANPR • Knowledge Bank • National Fraud Intelligence Bureau • Communications Data • SCAS • Major Crime Investigation • Open source cyber-crime Investigation • Impact – PND Implementation

18. Contacts The POLKA and Knowledge Team: POLKA@npia.pnn.police.uk POLKA.KnowledgeBank@npia.pnn.police.uk POLKA.PracticeBank@npia.pnn.police.uk nicky.miller@npia.pnn.police.uk kate.grady@npia.pnn.police.uk https://polka.pnn.police.uk/

19. Any Questions?