1. Chapter 16Learning Objectives • Define high-performance work systems and identify the elements of such a system. • Summarize the outcomes of a high-performance work system. • Describe the conditions that create a high-performance work system. • Explain how human resource management can contribute to high performance.

2. Chapter 16Learning Objectives(continued) • Discuss the role of HRM technology in high-performance work systems. • Summarize ways to measure the effectiveness of human resource management.

3. Elements of a High-Performance Work System

4. HPWS Outcomes

5. Conditions that Contribute toHigh Performance • Teamwork and active participation • Knowledge sharing • Cutting edge technology • Job Satisfaction • Constant Feedback • Ongoing training • Employee rewards and compensation tied to company performance • Ethics

6. Employee Performance and HPWS

7. Transaction Processing – Documents HR decisions and practices Decision Support Systems – Helps with problem solving Expert Systems – Establishes decision rules applied in making decisions HRIS - Relational Databases that can be integrated E-HRM – Online employee services promoting self service HRM Technology

8. Measuring the Effectiveness ofHuman Resource Management

9. Analyzing the Effect of HRM Programs Improving HR performance • Greater efficiency – means the HR department uses fewer and less-costly resources to perform its functions. • Greater effectiveness – means that what the HR department does has a more beneficial effect on employees and the organization’s performance.