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Enhancing Reliability Indices: Practices and Regulations in Spanish Quality of Supply Framework

This document outlines the regulatory requirements and practices for computing reliability indices within the framework of quality of supply in Spain. It addresses the necessity for billing discounts in cases of non-fulfillment of individual quality standards. Key practices include ensuring auditable measuring systems and maintaining comprehensive documentation on customer interactions. The Iberdrola project involved significant effort with over 300 people working for four years to enhance connectivity and measure individual quality for 9.2 million LV customers, reinforcing the commitment to service excellence.

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Enhancing Reliability Indices: Practices and Regulations in Spanish Quality of Supply Framework

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  1. SESSION 2 - QUESTION 12.1PRACTICES AND REGULATOR REQUIREMENTS TO COLLECT AND COMPUTE RELIABILITY INDICES Javier Amantegui

  2. Billing discount must be applied to customer in case of non-fulfilment of individual quality. Measuring Systems must be able to be audited. QUALITY OF SUPPLY REGULATIONS IN SPAIN Zonal Individual

  3. Connectivity: To establish connectivity between each LV customer and distribution transformer for 9.2 million customer System: To calculate new indices and individual quality for each LV customer (paper 3.35) Procedures: To keep support documentation about Customer calls Automatic operations Manual events Notification of planned interruptions Interruptions caused by third parties A vey important effort: 4 years, 300 people involved and more than 1000 affected. QUALITY OF SUPPLY PROJECT AT IBERDROLA

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