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MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP

This presentation by Co-Chairs Patrick Killeen and Joyce McGarvy outlines the current status of the MTAC Mail Irregularity Feedback Workgroup following the limited pilot that concluded on June 16, 2003. The expanded pilot commenced on October 1, 2003, encompassing 17 participating report entry sites, including BMCs, PDCs, and DDUs. Key focuses include data collection processes, problem routing, issue status management, and software modifications, resulting in improved participant feedback and reporting quality. Future timelines indicate national implementation by March 2004.

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MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP

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  1. MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP MTAC Group Presentation November 6, 2003 POSTAL CO- CHAIR PATRICK KILLEEN INDUSTRY CO- CHAIR JOYCE MCGARVY

  2. Current Status Limited Pilot Concluded June 16, 2003 Expanded Pilot Began Oct. 1, 2003 • 17 participating report entry sites, including 4 BMCs, 9 PDCs, and 4 DDUs • Test also includes BSN, BMEUs, and Mail Owners

  3. Expanded Pilot Scope • Data Collection and Data Entry • Ensure that the data collection process facilitates the improved data entry interface • Test data entry interface and search features • Test problem routing • Issue Status and Resolution Management • Test the BMEU issue status tracking and customer contact interface • PostalOne! / BSN Data Exchange • Test the system to system data exchange

  4. Expanded Pilot Details • Report volume much greater than last pilot • 365 reports entered as of 11-04-03 • Approximately 120 identified as BSN • System Issues • BSN interface & account identification • Report routing and search function • Business Process Issues • Identification of Preparer and entry point of mailing

  5. Expanded Pilot Feedback • Processing Sites • have seen results/improvements • BMEUs / Customers • like the timeliness and information provided • Program Office • Quality of reporting has improved • Participant enthusiasm is high

  6. Timelines • Limited pilot test completed – June 2003 • Limited software modifications – August 2003 • Expanded national pilot test – Oct/Nov 2003 • Software modifications – January 2004 • National implementation – March 2004

  7. QUESTIONS ?

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