Sustaining Quality in Faculty Training

1. Sustaining Quality in Faculty Training Innovations in eLearning Conference June 9, 2011 Judith Hall Bayliss, Teaching & Learning Lab

2. Getting Underway • What is quality, anyway? • Judith’s Deep Thought definition: it is how a customer experiences the results of a service or product…it is risk measured via perception of the value of spending energy on the service or product within its intended ecosystem • Risk exchange between provider& customer/constituent

3. So What Does DAU Do? Formal Training Program: Faculty Performance Development (FPD) Mission: Provide DAU faculty with the training support necessary to successfully execute all elements of DAU’s Performance Learning Model Courses: • 100-series: provides instructional knowledge and skills faculty can use to provide and promote effective learning • 200-series: provides knowledge and skills needed for learning asset management and curriculum development • 300-series: provides knowledge and skills to help faculty with business consulting and research • 400-series: technology training for faculty and curriculum developers

4. What Have We Faced? • 3 Years of unrelenting growth: Faculty hires rising every year since 2008 • Tripled number of key offerings • Demand management ate my life…but I got to see Balboa Park • And oh yes, we need to add more courses • Loss of Founding Father • Trusted advocate and adult learning practitioner retired in 2008 • Opportunity to transform in strategic approach and execution practices • Which all meant … Renewed Interest from Leadership

5. What Challenged Us? • Stakeholders – how does leadership help? • Program Operations – standardizing scheduling, budgeting, etc. • Communication – getting busy people to pay attention & remember • Demand Management & Logistics – being able to plan so positioned to respond when the world changed again • Data Management – no centralized, electronic record keeping. Historical data lost to the sands of time. • Reporting – meaningful EOC surveys with meaningful analysis • Rules of the game – ad hoc processes meant sometimes we were making it up on the spot • Policy – FPD is implicated in job requirements and pay band advancement

6. What Are We Doing? • Stakeholders – leadership owns our outcome. Faculty = Brand. • Budget Seriousness – do the job for the dollar . But: don’t under-represent the requirements & DO communicate the pay-off in terms of mission • Communication – just don’t stop. Use every outlet. • Rules of the game – formalize the processes & craft or rewrite policy. • Share the load: co-opt the willing; hire; beseech volunteers.

7. So What’s That Got to Do with Sustaining Quality, Judith? • We don’t have rogue professors… … We have eChampions • 2. Put the practitioner in the technology

8. Put the Practitioner in the Technology Foreground • Allow the practitioner to lead the technology conversations: • DAU’s eReader Study • Virtual World R&D • Meet their use cases • Take their experiences seriously: foundation for formal technology evaluation requirements & changes to organizational behaviors • Faculty training can both identify & socialize change

9. Engage on the Ground..not Just in the Training Event • DAU eChampions Program: the touch point for what our instructors are motivated by, interested in, concerned about. • Key feedback loop. • We need eyes in the field to keep faculty training relevant and honest.

10. Build a Lab…They Will Come • What is TALL? A test bed for software, hardware, instructional technology infusion, best practices analysis and implementation, and innovative exploration. • Leading Ideas: Reports, Analysis, & Recommendations • Design & Implementation • Instructional Technology: identification and installation • Classroom of the Future: transfer from lab environment to DAU standard classroom • Mobile and Disconnect Modes of Learning: reaching the learner despite distance, time or Internet constraints • Training : Faculty best practices, technology use and infusion • Curriculum Innovation: Curriculum development procedures and processes, tools, new modes of information sharing and collaborative learning Summary: TALL Program team provides support for research and exploration in learning practices to better equip DAU personnel and learning environments.

11. Staying Underway So Whose Quality Is It? Judith’s Deep Thought Answer: Everybody’s. Less Politely: It’s the ecosystem, stupid. • Sustaining quality is about ensuring ecosystem health. • Markers: • Brand • Repeat Business • Strategic Credibility • Fiscal Responsiveness • Volunteers…or, the beetles don’t swim away.