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Chapter 8, Section 1

Chapter 8, Section 1

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Chapter 8, Section 1

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  1. Chapter 8, Section 1

  2. Qualities of the PBX Operator • Friendliness • Confidence • Thoughtfulness • Clarity • Creativity • Enthusiasm • Integrity • Tact • Price

  3. Quiz 8.1 • The primary job of the PBX operator is operating the property’s _____ _____. • PBX operators can be excellent team players by helping front desk employees make _____ _____.

  4. Quiz 8.1 3. Pronouncing words carefully and speaking at a normal rate-not too fast or too slow. • Integrity • Tact • Clarity

  5. Quiz 8.1 4. Admitting if you do not know an answer to a caller’s question and offering to find the answer. • Integrity • Tact • Clarity

  6. Quiz 8.1 5. Saying nothing rather than something that is inappropriate. • Integrity • Tact • Clarity