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Rural I&R

Rural I&R. The Challenge of Unmet Needs By: Adam Teer Executive Director 2-1-1 Texas Northeast Region. Creative Problem Solving. The ABC’s Say…. Contact family Contact resources outside family (i.e. minister) Draw upon previous experiences

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Rural I&R

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  1. Rural I&R The Challenge of Unmet Needs By: Adam Teer Executive Director 2-1-1 Texas Northeast Region

  2. Creative Problem Solving • The ABC’s Say…. • Contact family • Contact resources outside family (i.e. minister) • Draw upon previous experiences • (The ABC’s of I&R, 2013 Ed., Alliance of Information and Referral Systems pg. 43-44) CARING COUNSELING CENTER

  3. Creative Problem Solving “One of the hidden rules of poverty is that any extra money is shared….In poverty, the clear understanding is that one will never get ahead, so when extra money is available, it is either shared or quickly spent. In poverty, people are possessions, and people can rely only on each other. It is absolutely imperative that the needs of the individual come first.” (Bridges Out of Poverty; Payne, DeVol, Smith; 2006 Ed.; pg. 26) CARING COUNSELING CENTER

  4. Creative Problem Solving • Think “Outstanding” • Be Empathetic • Longer Handling Time CARING COUNSELING CENTER

  5. Just Say ‘NO’ • ‘No’ > Bad Referral • Be Honest • Use Adult Voice CARING COUNSELING CENTER

  6. The Adult Voice • Contrast with the Child Voice • Defensive, victimized, emotional, etc. • Ex.-”It’s your fault.” “Don’t blame me.” “You made me do it.” • Contrast with the Parent Voice • Authoritative, directive, judgmental, evaluative, demanding, etc. • Ex.-”You should(n’t) do that.” “It’s the wrong/right thing to do.” “If you weren’t so ______ this wouldn’t happen to you.” • (Bridges Out of Poverty; Payne, DeVol, Smith; 2006 Ed.; pg. 112-113) CARING COUNSELING CENTER

  7. Just Say ‘NO’ • ‘No’ > Bad Referral • Be Honest • Use Adult Voice • Non-judgmental, factual, question format • “I would like to recommend ____.” “Options that could be considered are ____.” “These are the consequences of that choice/action.” • Have Finality • Record Reason Unmet CARING COUNSELING CENTER

  8. Do Something About It • You’re Their Voice • Build a Platform • Speak • Attend Coalition Meetings • Write articles, blogs, etc. CARING COUNSELING CENTER

  9. Follow Me: /211canhelp @adam_teer @canhelp /in/adamteer adamteer.blogspot.com Thank You!!!

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