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PBSA: CREATING MORE LONG-TERM SUCCESS!

PBSA: CREATING MORE LONG-TERM SUCCESS!. STEVEN STRYKER, PRESIDENT STRYKER ASSOCIATES OCTOBER 29, 2003. BRIEFING PERSPECTIVE. PURPOSE: Excel leadership in implementing Performance-based Service Acquisition(PBSA).

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PBSA: CREATING MORE LONG-TERM SUCCESS!

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  1. PBSA: CREATING MORE LONG-TERM SUCCESS! STEVEN STRYKER, PRESIDENT STRYKER ASSOCIATES OCTOBER 29, 2003

  2. BRIEFING PERSPECTIVE • PURPOSE: Excel leadership in implementing Performance-based Service Acquisition(PBSA). • CAVEAT: OFPP & DOD designated PBSA as Key Priority. Requires your support to plan, train and expand PBSA use.

  3. DEFINITION OF PERFORMANCE -BASED SERVICE ACQUISITION (PBSA): • Purchasing method in which the work is described in terms of results rather than level of effort so the contractor’s performance can be measured.

  4. WHAT IS OUR PBSA MANDATE? • Knowing how PBSA can strengthen NSA Programs • Defining Requirements in measurable, mission-related terms • Doing better job of monitoring performance • Partnering well to ensure we get these outputs & outcomes

  5. WHAT DO WE HAVE NOW? • Vague Requirement • Little Performance Measurement • NSA/Contractor Intertwined Teams • NSA assumes Performance Risk • These lead to: • Not great performance • Cost overruns • Quality & Schedule problems

  6. WHAT CAN WE HAVE? • Which efforts are PBSA amenable • Clearer & more complete definition • Ability to track Performance • Contractor assumes more Performance Risk • These can lead to: • NSA getting what it wants • Performance problems reduced • Building mutual reputation

  7. HOW DO WE MEET THE PBSA MANDATE? • BUY THRU TASK ORDERS • CONVERT TO PEFORMANCE-BASED REQUIREMENTS • CREATE & USE PERFORMANCE MONITORING APPROACH • PRICE OUTPUTS AND USE APPROPRIATE INCENTIVES

  8. TASK ORDERS • Allows defining performance schedule when you are ready • Enables stronger control over contractor performance • Funds the work as it is being done • Previous Order Results can improve next Orders’ effort • Outputs lead to strategic impacts

  9. CONVERSION TO PERFORMANCE BASED REQUIREMENTS • Refine requirement • Justify better why have need • Connect well- tasks, deliverables, & reference information • Relate performance-measuring to ‘key’ tasks and deliverables • Use this stronger description to better estimate costs

  10. PERFORMANCE MONITORING • Have effort be springboard to define performance baseline • Use metrics & monitoring tools to identify & close performance ‘gaps’ • Know role and responsibilities • Establish rapport & seek input from other stakeholders • Better handle problems, disputes & inadequate performance

  11. PBSA CHALLENGES • CHALLENGE: Allowing appropriate time to create high quality requirements • SOLUTION: • Empower team • Get feedback from other stakeholders • Train staff to use planning and market research in writing

  12. PBSA CHALLENGES • CHALLENGE: Hone and clarify requirements • SOLUTION: • Use Task Ordering approach to become clearer about what is wanted • Rely on similar past efforts • Illustrate ideas and cross-reference tasks and deliverables • Get stakeholder feedback

  13. PBSA CHALLENGES • CHALLENGE: Effort more than document to obtain funding • SOLUTION: • Has strategic connections • More clearly shows why fund here • PBSA is framework to monitor expenditures within and across Task Orders

  14. PBSA CHALLENGES • CHALLENGE: Once we get contractor on board, then we’ll figure out what is needed • SOLUTION: • Partner to describe requirements in performance terms--in advance • Avoid personal services thru clarity • Stronger the given need, the better the proposal response

  15. PBSA CHALLENGES • CHALLENGE: Expedite issuance of Task Orders • SOLUTION: • Verify have complete requirement • Obtain contractor & other stakeholder feedback • Validate “fit” with other Orders and Contract Requirement

  16. PBSA CHALLENGES • CHALLENGE: Budget window is short; get effort started quickly • SOLUTION: • Plan to obligate funding at Task Order level • Clearly define roles for key NSA players--program and procurement

  17. PBSA CHALLENGES • CHALLENGE: If it continues to work, why change it? • SOLUTION: • Ensure Effort reflects true need • Focus is on output, not people • Migrate to Performance-based form • Develop Lessons Learned

  18. Summary: Proactive Leadership • PBSA Requires Support. Seek feedback and build Best Practices • Create successful Requirements database • Act well to overcome reactive and parochial tendencies • Pursue Lessons Learned for long term viability • PBSA will return positive results

  19. FOR FURTHER INFORMATION • To clarify, give feedback or obtain viable PBSA actions and/or contacts, connect with: • Steven Stryker, President STRYKER ASSOCIATES VOICE: (301) 924-2152 EMAIL: scstryker@juno.com FAX: (815) 346-2960

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