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Online Help Desk and Tech Assistants

Online Help Desk and Tech Assistants. Todd Whitlock Amy Graber North Daviess Community Schools. ND Technology Structure. One Technology Coordinator One Technician One Vocational Teacher Eleven Student Computer Technician Assistants (during the course of the day).

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Online Help Desk and Tech Assistants

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  1. Online Help Desk and Tech Assistants Todd Whitlock Amy Graber North Daviess Community Schools

  2. ND Technology Structure • One Technology Coordinator • One Technician • One Vocational Teacher • Eleven Student Computer Technician Assistants (during the course of the day)

  3. Technology Request Procedure

  4. Liberian Web-based help desk • Free Available at • http://www.liberum.org/ • Requirements • Windows NT/2000/XP with IIS 4.0 or higher • 1 MB of hard drive space for web pages • 5+ MB of hard drive space for database • A web browser • Users submit problems • Reps service problems • Knowledge base for reference • Email notification to submitter and rep(s)

  5. Set-up of Liberian Help Desk • Install link for submission of problems • Create users • Set privileges • Users and reps • Create categories • Assign reps as default for each category

  6. Logon Screen

  7. New User Creation Screen

  8. Rep Menu

  9. Submit New Problem Screen

  10. Problem Search Screen

  11. Results of Search Screen

  12. Problem page

  13. Admin Menu

  14. Manage Categories

  15. Submit/Process Problems • Users login and submit problems • Reps gets email notification of problem • Rep processes problem • Track time, priority, notes • Enter into database (optional) • Notify person that submitted problem via email (optional)

  16. Student Tech Assistants • One credit hour per semester • Class is offered Pass/Fail • Offered every period of the day • Ideally, teacher gets 1 prep hour • Vocational class, Business Technology Lab

  17. Tech Assistants Requirements • Application process • Three-two page technology review papers per grading period • Good academic standing • Trustworthy due to sensitive data

  18. Contact Information Todd Whitlock Amy Graber Technology Coordinator Business Teacher North Daviess Schools North Daviess Schools 812-636-8000 ext 1500 812-636-8000 ext 3114 whitlock@ndaviess.k12.in.usalgraber@ndaviess.k12.in.us Corporation Web site http://www.ndaviess.k12.in.us Link to Presentations http://www.ndaviess.k12.in.us/whitlock/ice

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