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Lessons Learned: EMS Implementation at Battelle and the Private Sector

This presentation highlights crucial lessons learned from the implementation of Environmental Management Systems (EMS) at Battelle and in the private sector. It addresses typical challenges such as lack of urgency and competing initiatives, identifies success factors like organizational buy-in, and outlines common mistakes observed during change efforts. Key strategies for effective change management include stakeholder engagement, empowerment of employees, and maintaining a long-term focus. By learning from past experiences, organizations can better navigate the complexities of EMS implementation.

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Lessons Learned: EMS Implementation at Battelle and the Private Sector

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  1. Lessons Learned:EMS Implementation at Battelle and the Private Sector Bet Zimmerman, CEP, EMS-A PNNL, ESH&Q EFCOG Conference March 9, 2005

  2. Outline • Typical Challenges • Organizational Change Success Factors • Biggest mistakes I’ve seen • Keys to success • Questions 2

  3. Typical Challenges • Lack of a burning platform 3

  4. Typical Challenges • Competing initiatives • Lack of authority • People don’t like change! 4

  5. Eight Organizational ChangeSuccess Factors Source: Evolving Agile in the Enterprise: Implementing XP on a Grand Scale, by MK Spayd, Quest Communications 5

  6. Sponsorship • Upper AND middle management buy-in • Senior sponsor/advocate • Ownership vs. Wet Noodle • Elevate • Timely decisions 6

  7. Ignite the Burning Platform 7

  8. Change (Project) Team • Designate and support staff • Project manager • Dedicated project team with reps from line • Right people • Deal with turnover • Get a good consultant • Communicate and involve • Hold accountable • Use team effectively 8

  9. Follow Change Methodology • Project management approach • Adequate resources • Plan • Train • Roll out • Monitor – measure change • Track assignments and actions • Revise as necessary 9

  10. Change Methodology • Keep it simple • Try to take some work OUT of the system • Don’t build a system that will collapse under its own weight 10

  11. Engage Stakeholders • Focus on those significantly affected and those whose support is critical • Don’t promise the moon • Don’t ignore middle manager! • Also work on “opinion leaders” 11

  12. Align Organization 12

  13. Empower Employees • Training • Just in time • Different venues • Lead auditor • Communication • Job definition 13

  14. Long Term Focus - Flywheel effect Let confidence build with successes 14

  15. Long Term Focus 15

  16. Long term maintenance 16

  17. Persistence • Be persistent and patient – you’re in it for the long haul "It wasn't a single switch that was thrown at one time” "These things don't happen overnight. They grow." 17

  18. Biggest Mistakes I’ve seen • Sponsorship: • Lack of support from line and middle management • Burning platform: • Failure to articulate drivers and value • Change Methodology: • Inadequate resources • Wasted time • Overemphasis on paperwork/systems too complex • Long term focus • Lack of long term commitment 18

  19. Keys to Overcoming Challenges • Sponsorship: • Committed executive leadership • Burning Platform: • Ignite the burning platform and offer solutions • Change Team • Authority • Use incentives and peer pressure • Alignment: • Build momentum • Communicate - Help people understand value, highlight successes • Long term Focus: • Give it time • Ignoring any factor reduces likelihood of success 19

  20. Questions? 20

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