Employability Skills

Employability Skills

Interpersonal Skills • Interpersonal skills are how you handle interactions with other people, also called people skills • Includes interactions with customers, coworkers and management • Success depends on having a positive attitude, cooperation, and respectful of others

Interpersonal Skills • Communication Skills • Having good communication(exchange of ideas, thoughts, and information) skills is central to the smooth operation of any business • Verbal communication – sending and receiving messages through speaking, listening, and writing • Nonverbal communication – sending and receiving messages without using words…involves body language such as your facial expression or your posture

Interpersonal Skills • Teamwork skills – working with others to achieve a common goal • Team – group of people with similar or complimenting skills who share a common purpose • Leadership Skills – the ability to lead others to achieve goals or complete tasks

Sales Skills • Many careers in the banking industry require sales skills • Directly selling banking products • Selling the bank

Analytical, Synthesis, and Creativity Skills • The ability to make responsible decisions and use problem-solving skills applies to the workplace and all other aspects of life • Problem solving includes the ability to analyze a situation or information, synthesize the material into a cohesive position, and creatively determine a solution or action • Using these skills will… • Show your employer you are ready for additional work responsibilities • Strengthen team efforts and help all employees take pride in their work

Positive Workplace Practices • Workplace success results from… • Hard work • High motivation • Diverse skills • Employees who are successful display… • High energy • Cooperation • Enthusiasm for their work • They… • Follow instructions • Take constructive criticism well • Finish tasks in a timely manner • Maintaining confidentially, willingness to do more than what is expected, and respecting the work of others is also traits employers value.

Positive Workplace Practices • Employers want employees who are reliable, punctual, and responsible, and who present themselves in a professional manner • Self-esteem – having a sense of worth and are able to work hard with a positive attitude

Appropriate Dress Code • Banking industry is typically conservative • Women should wear… • Business suit, dress, or pantsuit with a blouse • Dress shoes…some banks do not allow open toed shoes • Men should wear… • Business suit with white or light colored, long-sleeve shirt • Tie • Dress shoes

Unacceptable Attire • Shorts, denim, tee shirts, strapless or spaghetti-strap tops, low-cut blouses, and tight fitting or baggy clothing of any kind • Visible tattoos and body piercings • Men should not have any visible boy piercings…including ears • Women…only visible piercing should be in the ears and limited to one per ear…conservative

Personal Grooming • Since you represent your employer, you should always be well groomed at work and you will present a positive image • Being unshaven is unacceptable as well as wearing too much cologne or perfume • Hair should be kept neat and clean • Generally men should not wear their hair long, nor have frosted tips • For those who color their hair, it should be conservative…nothing to wild like blue or purple

Punctuality • Punctuality – showing up to work on time • Being punctual shows respect for those you work with and work for • Showing up late reflects negatively on you and your employer • If you are sick or have an emergency you need to call your supervisor right away • Many people lose jobs because they are tardy or miss too much work

Time Management and Organization • Successful employees • Prioritize their work assignments • Complete them on time • Avoid wasting time • Talking with coworkers • Making personal phone calls • Texting • Sending personal e-mail messages • Other non-work activities during business hours

Employability Skills