Preparing You for SUCCESS

5. Arbonne Basics Getting Started

6. Pamper & Indulge yourself with the Arbonne product range Create 100% confidence by becoming a product of the product � use them all A radiant appearance = compliments = SUCCESS Arbonne results speak for themselves Arbonnize your home & family � shampoo, conditioner, body wash, shaving cream, hand wash, sunscreen etc. Share with integrity Lead by example Transfer enthus-I-A-S-M ( I am sold myself)

7. The Arbonne Catalogue Read & study the product catalogue You will learn: About the company About the products Retail prices What are the product set specials Special product ingredients & active key botanicals The product knowledge that you need Familiarize yourself with the information your customers are reading

8. Sharing the Products Benefits vs. Ingredients Facts tell � Stories sell Avoid getting into discussions on ingredients - refer to product catalogue or website. Don�t feel you have to answer all questions on ingredients. Arbonne products are the result of 3 decades of research & development by world leading biochemists, biologists & herbalists Build your business on Arbonne results� Yours and Others!

9. It�s How we Say it in ArbonneThat makes the difference 

10. �You are a living magnet� What do you say when people ask ,� how are you?� Brilliant, Fantastic Smile � you cannot have a negative state of mind when you are smiling Create a positive frame of mind Explain why their word is so importantCreate a positive frame of mind Explain why their word is so important

11. �What do you do?� Your response should only be about 30 seconds long. Don�t �pitch�! Come for the heart. Be confident In coming up with your response, ask yourself: What is it YOU love about Arbonne? Example: �I own my own business and it is booming!�

12. �Why do you Do It?� Why? By effectively sharing your story , you just may change the life of someone in the audience. Everyone relates to different people, and your story counts! Information Tells � Stories Sell When? Share your Business Story/Testimonial at One on One Presentations Swiss Skincare Workshops How? The perfect story is ONLY 3 minutes and needs to include: �..before I joined Arbonne� �what I love most about Arbonne is�� �the reason I�m excited about Arbonne is..�

14. What is RV? RV � Retail Volume = every Arbonne product carries a designated Retail Volume, which is used to calculate qualifications, maintenance, product specials and campaign incentives. Starter kits, travel packs, business aids and sample packs have no RV. 150 PRV � All consultants MUST do 150 Personal Retail Volume (PRV) each month to qualify for bonuses and ASAP points. Personal Retail Volume is all the volume under your personal ID number. It includes your own purchases and retail sales. *handout � price/qualifying volume list*handout � price/qualifying volume list

15. Arbonne Incentives ASAP � Arbonne Select Awards ProgramConsultants receive ASAP points per month based on the activity generated in that given month. Monitor ASAP points through your Web stats UPCLOSE Online - Monthly campaigns, promotions, business aids, training, events, announcements and internet only specials. Products you can qualify to earn or purchase depending on PRV volume.

16. RSVPRight Start Value Pack In your start month: - $700 RV worth of product for $350 (excludes travel packs, kabuki & Sea Source brushes, business aids & other promotional products) - Achieve 1,000 PRV over your 1st two months and qualify to earn RSVP2, an additional $700 RRP of products for an additional $350The RSVP is only available to Consultants and Preferred Clients PQV � personal qualifying volumePQV � personal qualifying volume

17. Congratulations!! Now it�s time to get down to business

18. Write a list � The Fun Part! HOT Market � You have 100/200 in your Social Network (Mobile Phone) WARM Market � You meet 100�s of people in your daily life

19. Schedule Your Activity

20. Track Your Activity Your Arbonne Calendar will help you track your activity. Order Consultant Calendar Take the time to learn how to use it and track your activity!

21. Income Producing Activity = $$$ Write your own Pay Check The more income producing activity the more $$$ Swiss Skincare Workshops Giving out sample packs Follow Up 1 on 1 presentations Fundraisers Networking Events

22. The True VALUE of a Swiss Skincare Workshop Meeting new people outside your friends Right Now Money Fun forum to Practice, Practice, Practice Creating an �educated� consumer network Fastest way to kick start your business and present to 30-60 people Forum for sponsoring new consultants, preferred clients & retail clients

23. Sample Packs How to give out sample packs Value the samples Always carry samples with you, make sure your label is on the sample. Coach your potential customer on how to use samples. The client should want to take the samples from you. Ensure instructions are included in the sample pack.

24. Presentation Binder How & when do I use it? Swiss Skincare Workshops and One on One Presentations What�s in it? Before and After Photos, Product Information, Hand outs and forms

25. Customers for Life = Residual Income Customer Care (Follow up) � the fortune is in the follow up The importance of Customer Care Book in for your �frog days� � use a buddy system www.eatthatfrogmovie.com HandoutHandout

26. E-motions Up, down, up, down � this is normal growth SW, SW, SW, next(Some Will, Some Won�t, So What, next) No�s are part of the YES

27. Professionalism Dress for success � sophisticated & smart; People look at your face to buy product, they look at what you wear to �buy� the business Punctual - be on time, it shows a respect for the other person Get organized � make sure you have everything you need, when you need it. Code of ethics

28. The Journey Begins�