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Ancillary Services (TSA1.2) Accomplishments

Ancillary Services (TSA1.2) Accomplishments. Ramon Diacovo CEFET-RJ/UFRJ (Brazil) SA1 Kick-off Meeting CEFET-RJ, 17.09.2008. Outline. EELA-2 Operations Centre website Deployment (Joomla!) Plugins Content migration EOC DB website Deployment (Codeigniter) Development (partial)

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Ancillary Services (TSA1.2) Accomplishments

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  1. Ancillary Services (TSA1.2) Accomplishments Ramon Diacovo CEFET-RJ/UFRJ (Brazil) SA1 Kick-off Meeting CEFET-RJ, 17.09.2008

  2. Outline EELA-2 Operations Centre website Deployment (Joomla!) Plugins Content migration EOC DB website Deployment (Codeigniter) Development (partial) Mailing lists Deplyoment (mailman) OOD Training Ticket system Deployment (Eventum) and Customization Rio de Janeiro, SA1 Kick-off-Meeting, 17.09.2008

  3. EOC Website Joomla! Content Management System Rio de Janeiro, SA1 Kick-off-Meeting, 17.09.2008

  4. EOC Website Joomla! Highlights Open source Full-fledged WYSIWYG editor for posting articles Good access control Huge amount of extensions readily available Easily customizable Deployed Plugins Google Maps Event Calendar Google Analytics Content migrated from EELA-1 documents site Rio de Janeiro, SA1 Kick-off-Meeting, 17.09.2008

  5. EOC – Google Maps Plugin Current Status Updated every half hour from SAM Pledged Infrastructure Rio de Janeiro, SA1 Kick-off-Meeting, 17.09.2008

  6. EOC – Calendar Plugin Keeps track of SA1 events Rio de Janeiro, SA1 Kick-off-Meeting, 17.09.2008

  7. EOC – Google Analytics Plugin Gathers access information from EOC site Rio de Janeiro, SA1 Kick-off-Meeting, 17.09.2008

  8. EOC – Content Migration 12 documents migrated so far Terminology corrections Re-formatting Rio de Janeiro, SA1 Kick-off-Meeting, 17.09.2008

  9. Mailing Lists EELA-2 mailing lists numbers so far 33 lists About 6000 messages exchanged About 400MB of data stored Lists jru-argentina, jru-brazil, jru-chile, jru-colombia, jru-france, jru-peru, jru-portugal, jru-spain, jru-venezuela cb, mb, tb na2, na3, sa1, sa2, na3-gridification, na3-production, jra1 prod.vo.managers, oper.vo.managers, nof.vo.managers, eela.vo.managers, edteam.vo.managers eac, sa1-mgr, grid-prod, conference mailman, info, all, members, announce Rio de Janeiro, SA1 Kick-off-Meeting, 17.09.2008

  10. EOCDB Website Prototype status BDII configuration file generation  Authentication  Authorization  Site viewing  Nodes, VOs, Tags and Contacts  Site editing  Nodes, VOs, Tags and Contacts  Site inserting X Nodes, VOs, Tags and Contacts X Site deleting X Nodes, VOs, Tags and Contacts X Rio de Janeiro, SA1 Kick-off-Meeting, 17.09.2008

  11. EOCDB Website Prototype status Still lacks visual appeal… Rio de Janeiro, SA1 Kick-off-Meeting, 17.09.2008

  12. Training Ticket system OOD teams UFRJ – Face-to-face training ULA – video/audio conference training UFCG – still to be recruited and trained UNIANDES – still to be trained EELA-2 tutors Presentation at “1st Tutorial for Tutors” email support when needed “Quick Guide” creation Hosted at EOC site Rio de Janeiro, SA1 Kick-off-Meeting, 17.09.2008

  13. Ticket System Eventum Open source Easily customizable and extendable (PHP) Native workflow support Rio de Janeiro, SA1 Kick-off-Meeting, 17.09.2008

  14. Ticket System Good overall feedback Frequent misuses Still tickets Most tickets should not be inactive for more than a few days Constant updates should be provided The “Unhandled” → “Assigned” transition Often forgotten The <Whatever> → “Closed” transition Sometimes forgotten Unaware email discussion The ticket system uses tricky headers Subject: [#100] Issue Title From: Some Colleague <support+100@eu-eela.eu> To: You <you@affiliation.suffix> Rio de Janeiro, SA1 Kick-off-Meeting, 17.09.2008

  15. Links SA1 Services http://eventum.eu-eela.eu/ http://eoc.eu-eela.eu/ http://eocdb.eu-eela.eu/ Tech references http://www.codeigniter.com/ http://www.joomla.org/ http://extensions.joomla.org/ http://eventum.mysql.org/ Rio de Janeiro, SA1 Kick-off-Meeting, 17.09.2008

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