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Unleashing Customer Experience with ServiceNow Genesys CTI Integration

Boost agent performance with ServiceNow Genesys CTI Integration. Using the Smart CTI Connector for ServiceNow, agents can improve their workflow and response times in Genesys Contact Center. With the unified interface, you can handle calls effortlessly and communicate contextually. Contact us at marketing@novelvox.com<br><br><br>

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Unleashing Customer Experience with ServiceNow Genesys CTI Integration

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  1. www.novelvox.com Unleashing Customer Experience withServiceNow Genesys CTI Integration

  2. www.novelvox.com ServiceNow CTI Connector for Genesys Contact Center A consolidated tool to enhance: Agent’s accessibility to customer data by integrating applications Improve customer’s experience Reduce average call handling time and boost productivity

  3. www.novelvox.com Features of ServiceNow CTI Connector For Genesys Contact Center Streamlined Operations In the Batman episode, Oracle helps Batman coordinate his efforts effortlessly. Similarly, Integrating ServiceNow CTI with Genesys streamlines your operations. It ensures that customer data, service requests, and incident management flow seamlessly between platforms, reducing response times and increasing efficiency. Enhanced Customer Experiences Batman's success often relies on Oracle's ability to provide real-time information. With ServiceNow telephony integration with Genesys, you gain a comprehensive view of customer interactions and service history, allowing you to provide personalized and efficient support. Your customers will feel like they have their very own Oracle guiding them.

  4. www.novelvox.com Features of ServiceNow Genesys CTI Integration Data-Driven Decision Oracle's knowledge empowers Batman to make informed decisions. Likewise, ServiceNow Genesys CTI Integration provides access to valuable data and analytics. This enables you to make data-driven decisions that improve processes and customer satisfaction. Click here and find out how ServiceNow CTI connector for Genesys can elevate customer experience.

  5. www.novelvox.com Biggest Library of Cisco Finesse Ready Integration

  6. www.novelvox.com About NovelVox NovelVox is a leading contact center solution provider offering unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9, Zoom and Amazon Connect contact centers through advanced CX solutions ensuring the utmost level of customer satisfaction. The company offers seamlessly integrated and AI-powered solutions to upheave agent and customer experience. With over 300 deployments worldwide, the company provides unmatched and tailored support by modernizing customer service operations with its unified agent desktops, omnichannel solutions, wallboards, and much more. AI-powered bots,

  7. www.novelvox.com About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. www.novelvox.com marketing@novelvox.com +1 9288645100 NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

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