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Integrated Health Services, Inc. Galvin Dental Program

Integrated Health Services, led by Deborah Poerio, focuses on improving dental program integration in East Hartford, CT. Key efforts include expanding services, reviewing billing processes, and maximizing productivity. Despite facing challenges such as construction delays and staff education on new dental services, strategic measures like administrative oversight, staff collaboration, and online scheduling were implemented. Lessons learned emphasize the importance of hiring a dedicated program administrator and the need for ongoing assessment of staffing costs and service sustainability to ensure cost-effective health solutions.

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Integrated Health Services, Inc. Galvin Dental Program

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  1. Integrated Health Services, Inc.Galvin Dental Program Deborah Poerio, A.P.R.N., M.S., FNP-C President and Chief Executive Officer Integrated Health Services East Hartford, CT

  2. Successful Integration Efforts Effort #1: Expansion of services. Effort #2: Review of billing process. Effort #3: Maximize productivity.

  3. Challenges to Integration • New site • Construction delays. • Introduction of new concept (dental) to school. • Challenges to billing • Staff education—process and types of services. • Productivity • Cost-efficiency relative to staffing.

  4. Strategies Used to Address Challenges • New site • Administrative oversight and coordination. • Presence: staff meetings; PTO meetings; information forums to parents, teachers, and administrators. • Billing • Administrative oversight. • Administrative, billing, and dental staff collaboration. • Productivity • Utilization of online scheduling. • Administrative oversight.

  5. LessonsLearned • Hire a program administrator. • Billing process: Administrative review and oversight. • Cost-effective services Sustainability. • Needsassessment. • Staffingcosts.

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