Mobile Solutions & Services Are we there yet?

1. Mobile Solutions & Services Are we there yet? Anne M. Valaitis Director May 2014

2. Industry analyst firm focused on the production printing & digital media, office document technology & services, and consumer & pro imaging industries. Oslo London Berlin Seoul Tokyo Boston Tel Aviv Shanghai Delhi Bangkok Sydney Focused Credible Responsive Visionary

3. Consumerization of IT Trend beginning in the early 2000’s Consumerization is the propensity for technology to begin in the consumer space and shift then into business. This is seen as a major change to earlier days of IT that were driven by corporations and government Consumerization trends are driven by the individual consumer or employee Consumerization of IT doesn't just mean bringing your own device to work and using consumer apps and services: its influence is also changing the way traditional enterprise apps look, feel and operate **ZDNET

4. Challenges of Consumerization • IT departments are being forced through some radical adjustments, things that seemed almost too radical to consider four or five years ago • BYOD • Users self-provisioning both mobile devices and PCs • Often IT has no insight • A support model based on Apple's Genius Bar • The move to storing critical business data in a public cloud instead of an on-premises data center. **CITEworld

5. What Can Mobile Solutions Do? • Speed up business process • Allow more people access to business content and workflow • Improve customer/employee satisfaction • Reduce or eliminate paper

6. Mobility Poised to Replace Many Critical Functions Capture Process Critical Process Functions Store Print Display Collaborate

7. The Mobile knowledge worker trend Knowledge workers are using mobile devices within (and outside) the office for a variety of tasks • Emails, calendaring, social media, texting, and a host of other common functions Greater demand for increased functionality and connectivity to the business infrastructure is now being driven by the users themselves, line of business leaders and IT How will mobile device usage affect the traditional office equipment infrastructure? • Paper reduction/elimination • Scan and capture

8. Designed for the Virtual office The workplace of today is in rapid change • Easy connections to people, content and process Mobile can pose challenges Benefits of the “office anywhere” concept are numerous More and more companies are devising policy that supports remote, work from home initiatives

9. Transforming from a paper world (not paperless, but less paper) • Business are looking at ways to transform their current business processes • Mobile adds an new element to the paper world • Display, capture, scan, electronic forms, print, workflow, storage, collaborate • What if a paper document till requires a signature?

10. Mobility Transformation

11. Staggering Statistics • Internet usage to surpass 3 billion this year • More than 1.28 billion Facebook users • More than 277 million LinkedIn members • More than 243 million Twitter users • Skype has exceeded 300 millions users • Instagram has more than 200 million users • YouTube has 1 billion users, and exceeds 4 billion views a day

12. Today’s Mobility e-Mail, Calendar, Voice Print Device Saturation Scan

13. Tomorrow’s Mobility • Access to analytics • Salesforce, MS Dynamics Capture paper forms, image correction, processing Workflow, classification, submit into business process

14. Mobile Initiatives Considering/Implemented Q4: What types of mobile initiatives are you considering or have implemented in your organization? N = 175 83 46 33 49 71

15. Company Supported Activities on Personal Mobile Devices Q9: What company supported activities are users allowed on their PERSONALLY purchased mobile devices within your organization? N = 57 59 60 111Base: Respondents with personally purchased mobile devices in their organization

16. Mobile Supported Apps and Access within Business • 94% Email • 86% Calendar • 86% Internet • 37% Social Media • 34% Document Review • 31% Web/Video Conferencing • 27% Specific Business Workflow

17. Use of Business Apps on Personally Purchased Devices Q15: Does IT allow users to download “apps” for business use to their personally purchased devices? N = 92 100 97 175

18. Apps allowed to download for business use • 73.1% Yes • 26.9% No

19. Biggest Inhibitors/Threats to Mobile Technology Q19: Where do you feel the biggest inhibitors or threats are with mobile technology? N = 92 100 97 175Base: Respondents with personally purchased mobile devices in their organization

20. Inhibitors and Threats to Mobile Technology • 68% Lost or Stolen Devices • 55% External Security Breach • 41% Cost • 39% Internal Security Concerns • 39% Virus • 32% Compliance and Policy • 23% Downloaded Apps

21. Benefits from Implementing Mobile Solutions Q23: What are the benefits realized from using/implementing mobile solutions? N = 92 100 97 175

22. Benefits Realized From Using/Implementing Mobile Solutions • 62% Greater Flexibility/Access to Co Content • 59% Increased Productivity • 53% Improved Efficiency • 52% Employee Satisfaction • 25% Cost Savings • 19% Ability to Roll Out New Services for Mobile

23. Q52: To what degree do you agree that a process could be improved with mobile technology? – Total (Mean) Completely disagree Completely agree N = VariesBase: Respondents that are teachers

24. Q93: To what degree do you agree that the process could be improved with mobile technology? – Total (Mean) Completely disagree Completely agree N = 66 Respondents that are IEP specialists

25. Q93: To what degree do you agree that the process could be improved with mobile technology? – Elementary School (Mean) Completely disagree Completely agree N = 38 Respondents that are IEP specialists

26. Q93: To what degree do you agree that the process could be improved with mobile technology? – Middle/High School (Mean) Completely disagree Completely agree N = 44 Respondents that are IEP specialists

27. Investment in Mobile Solutions – General Business Q16: Are you considering investment in any of the following Mobile solutions? N = 175 General Business Respondents

28. When Decision Will Be Made to Implement Mobile Solutions– General Business Q17: When do you think you will make a decision on implementing these mobile solutions? N = VariesBase: General Business respondents that are considering investment in mobile solutions

29. Affect of Mobile Technology on Scanning/Printing Q25: Regarding Mobile technology, how do you feel it is affecting your scanning and printing habits? N = 1,027 Respondents

30. Reasons For Not Using Smartphone/Tablet for Scanning Q8: Why have you not used your smartphone or tablet to capture/scan documents? Multiple Responses Permitted N = 554 Respondents who own a smartphone/tablet but do not use it to capture/scan documents

31. Mobility Forecast • Users continues to influence the evolution of Mobile solutions • Mobile solutions and services continue to develop - rapidly • Security remains a main concern for IT • Business is pushing for movement to more sophisticated, deeply connected mobile solutions • Business technology will become more agile to maintain competitiveness • Provide key ways for products, services and solutions to augment the mobile revolution

32. Did we need another MP3 player, phone or tablet? • Not really • iPOD, iPhone,iPAD success • Unique Hardware • iTunes Service • Software • Connected HW to Software and Services

33. “Creativity is just connecting things.” Steve Jobs, Wired Magazine, February 1996

34. anne_valaitis@infotrends.com