1 / 47

MD850: e-Service Operations

This document provides a detailed overview of e-Service operations, emphasizing the critical importance of capacity management across various sectors, including manufacturing and traditional services. It explores systemic qualities essential for effective e-Service delivery and outlines strategies for managing capacity to optimize customer experiences. The anatomy of an e-Service is discussed to better understand how to address common challenges that affect customer perceptions and overall service quality. This overview serves as a fundamental resource for professionals in the field.

ornice
Télécharger la présentation

MD850: e-Service Operations

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

    More Related