HP Unified Operations

1. HP Unified Operations

2. OPERATIONS MANAGEMENT Strategy, Planning and Governance Security Intelligence and Risk Management Operations Management Information Management Service Health Service Management Application Lifecycle Management • Change Advisory Board Business Service Management Service Desk DevOps Service IntelligenceReporting|Optimization|Prediction Consolidated service desk Incident | Problem | Knowledge |SLAs Application PerformanceManagement Change Management Planning | Approvals | Impact/Risk Runtime Service Model NOC / Operations bridge System Management Self Service Catalog Network Management Asset Management Orchestration IT Operations Service Automation Server automation | DB and middleware automation | Network automation | Storage management | Client automation End-to-end automation from infrastructure to applications Configuration Management System (Federated & integrated CMDB | Automated discovery |Dependency mapping)

3. HP Unified Operations–functional view SERVICE HEALTH SERVICE AUTOMATION SERVICE MANAGEMENT Orchestration Business transaction Quality of experience, applications Infrastructure services Network Incident management Problem management Change management Asset Management Service Catalog Client Application Server Storage Network End-to-end automation Consolidated health view Consolidated service desk Configuration Management System (Federated CMDB) IT Service Management Business Service Automation Business Service Management

4. Business Services and IT Business Service Service or Application Service Components

5. Closed Loop Incident Process integration points Integrated ITIL event and incident management process optimizing MTTR and MTBF Operations Orchestration Operations Manager i Business Availability Center 1 5 NA SA CA SE Other SiteScope 4 2 6 9 8 OM agents, NNMi & 3rd party events Operations Manager ServiceManager 3 7 ITPS Foundation/UCMDB Provides drill down from the Business Availability Center dashboard for problem isolation and diagnostic integrations Allows Business Availability Center to provide MTTR, MTBF and MTBSI KPIs on related CIs Operations Manager can create/update/view/close Service Manager incident tickets and close related symptom events when Service Manager closes incident tickets. Service Manager executes run book automation scripts for gathering more information and resolving incidents Operations Manager executes run book automation scripts for gathering more information and resolving incidents Operations Manager I powers Operations bridge console collecting and analyzing data from Operations Manager and Business Availability Center Operations Manager events are forwarded into the Business Availability Center environment, via SiteScope, for service level and problem isolation activities Operations Manager receives cross domain event data, metrics, alerts, from HP monitoring as well as third party event data sources Business Availability Center forwards application alerts on application performance and availability to Operations Manager

6. 6 Service Health:tangible benefits of HP BSM Fuel efficient IT operations Reduce costly downtime Faster availability management Faster problem management 81% Consolidated health view 75% System Availability Management Problem Isolation technology Business transaction Quality of experience, apps Infrastructure services Network Conservative: 20% Probable: 25% Optimistic: 30% Conservative: 9% Probable: 11% Optimistic: 13% Reduce number and duration of outages and performance degradations Reduce number and duration of network related outages and performance degradations Problem isolation and diagnosis 73% 75% Quality of experience mgmt Conservative: 64% Probable: 75% Optimistic: 84% Network Management Conservative: 62% Probable: 73% Optimistic: 82% **Level of improvement based in HP ROI model data from IDC

7. 7 Service Health:real customer value with HP BSM “With HP, IT improvements included 30% reduction in IT costs within the International IT Service Organization, and 95% of network events detected automatically.“ Consolidated health view Mark Whatman, Principal IT Architect Business transaction Quality of experience, apps Infrastructure services Network • "On average, HP Business Availability Center catches over 100 customer-impacting events a day that are prevented" - Insurance Company • “With HP’s BSM solution, time to repair is reduced by 50 percent”- Publishing Company • “With HP’s BSM solution, time to repair is reduced by 22%; the number of outages per quarter reduced by 50% - Financial Services Company • “By speeding up our response times from 2-3 hours per incident to seconds, we documented savings of $5-10 million annually” - NSRI Problem isolation and diagnosis

8. Service Automation:tangible benefits of HP BSA Reduce number and duration of network device related outages Faster network device configuration, provisioning, software deployment, repair, audit reporting and change mgmt Orchestration 50% End-to-end automation 49% Client Application Server Storage Network Network Automation Conservative: 40% Probable: 50% Optimistic: 60% Change process automation Application release Virtualization provisioning Compliance Faster server configuration, provisioning, software deployment /patch/update, audit and change management Faster deployment of infrastructure software, configuration updates, troubleshooting & repair, and change management Network Automation 50% 29% Conservative: 38% Probable: 49% Optimistic: 60% Operations Orchestration Server Automation Conservative: 17% Probable: 29% Optimistic: 41% **Level of improvement based in HP ROI model data from IDC Conservative: 40% Probable: 50% Optimistic: 60%

9. Service Automation:real customer value with HP BSA Orchestration End-to-end automation Client Application Server Storage Network Change process automation Application release Virtualization provisioning Compliance • Provisioning improved by 92%, patching improved by 99%, and application deployment improved by 99%. – Global outsourcing services firm • Time to add new database reduced (1.5 hours from 8 days), server/admin ratio improved (120:1 from 50:1) – Financial firm • Increased number of devices managed per administrator (200:1 from 30:1) and decreased number of failures during configuration validation (zero from approx. 18/week) – HP SA and OO customer • Reduced time to deploy new servers by 81%. Reduced virus related patching on Windows servers by 75%. Power outage work (1 person from 15 people previously) – Financial services firm “Server and network compliance is important for such critical reasons as standardization and security. HP Business Service Automation software automated the process of checking our servers and network devices—something that would otherwise be impossible for us to do manually.” • Manage software state of 200,000+ clients with 4 administrators- Global electronics firm using Client Automation –Kyle Rhynerson, AMD Service Delivery Manager

10. Service Management:tangible benefits of HP ITSM Reduce mean time to repair for outages Faster service level management and reporting Incident management Problem management Change management Asset management Service catalog 76% 70% Consolidated service desk Configuration and release Knowledge management IT analytics and SLM Discovery and Dependency Mapping Service Management Center Conservative: 73% Probable: 76% Optimistic: 86% Conservative: 56% Probable: 70% Optimistic: 84% Faster incident management Faster incident management 52% 40% Service Management Center Problem Isolation Conservative: 42% Probable: 52% Optimistic: 63% Conservative: 32% Probable: 40% Optimistic: 48% Level of improvement based in HP ROI model data from IDC

11. Service Management:real customer value with HP ITSM • On average, support staff handles 2x – 4x as many users/month. “Impossible to achieve same results without these tools; staff alone won't do it." – Financial Services Firm • ROI was 456%. Breakeven in eight months. Service calls dropped by 33%. Avoiding 78 FTEs (full-time equivalent staff) over ten years. – Financial Services Firm • "With HP, IT improvements included 30% reduction in IT costs within the International IT Service Organization, and 95% of network events detected automatically." – Communications Provider • With HP Software managing 42% increase in user population without increasing IT headcount – Financial institution • Increased number of changes moving to production 40% while reducing monthly emergency change rate by 50%” -- Global manufacturer • “Change Advisory Board members review changes and log votes, comments or concerns at any time, bringing us one step closer to a Virtual CAB. Result is the ability to rapidly deliver business service changes, mitigating the risk of disruption to our customers, while reducing the time spent in real-time CAB meetings.” – Financial Services Firm Incident management Problem management Change management Asset management Service catalog Consolidated service desk Configuration and release Knowledge management IT analytics and SLM

12. Service-Aware Data Integration:tangible benefits of HP CMS Reduce mean time to repair outages Reduce time to evaluate impact of proposed changes by the CAB 76% 67% Universal CMDB / Discovery and Dependency Mapping Conservative: 73% Probable: 76% Optimistic: 86% Conservative: 52% Probable: 67% Optimistic: 79% Faster configuration management Faster service deployment and maintenance 44% 82% Conservative: 35% Probable: 44% Optimistic: 53% Conservative: 18% Probable: 22% Optimistic: 26% Level of improvement based on HP ROI model data from IDC

13. Service-Aware Data Integration:real customer value with HP CMS “Managing the myriad of changes related to our data center move would have been impossible using manual processes and spreadsheets. HP software helped us move our global data center on schedule, and with no interruptions in service to our customers.” Universal CMDB / Discovery and Dependency Mapping -- Sheila Bridge, Senior Director, IT Global Compliance and Controls Kellogg Company • “Automated mapping reduced level of effort by 80%-90% (40-80 man-hours to deploy a business service from about 400 man-hours)”– Telecommunications Firm • “Siebel consolidation into a single data center, automated mapping reduced level of effort to support change management and manual application mapping by 90%.” – Pharmaceutical Firm • “Normal manual methods required, for a project this size, 4-8 weeks of manual data gathering with 4-6 architects. This was reduced to 3 weeks of data gathering with 1 HP Discovery and Dependency Mapping expert and 1 architect.” – Large NYC-based Financial Asset Management Firm, Data Center Consolidation Project.

14. HP Unified OperationsBridging disparate processes to maximize business outcomes Service strategy and design policies SLA actual state Event KPI desired state BSA BSM Automated release management Operational health Service Health Service Automation Service transition CMS incident release Service operation Incident & problem resolution Change management ITSM ITSM approval problem RFC Service Management analysis controls Continual service improvement 14

15. HP Unified Operations maturity model Stage 1 2 3 4 5 UNIFIED PROACTIVE MANAGE CONTROL REACTIVE Service Health Consolidate domain mgmt - network, OS,servers and storage Health End-user experienceend to end transaction Problem isolation anddiagnostics Service level management – health Business transactionmanagement Incident &problem ServiceMgmt Consolidated servicedesk for incident and problem management Knowledge management Service level management - response Continual serviceimprovement Problem isolation anddiagnostics Run book automation Change Configurationmanagement Change process automation CAB decision support Continual serviceimprovement Implementation-time decision support Service catalog Automatedrelease ServiceAuto. Automated release- server Automated release- network and storage Coordinated workflowautomation Implementation-time decision support Automated release- client automation ServiceAwareData Unified data Capture/discover domain specific data Cross-domain discovery Dependency mapping& consolidated topology Service model in CMDB Contract & software compliance Asset tracking

16. Benefits of HP Unified Operations 16

17. OPERATE SIMPLY. Flexibility • Monitors, manages and automates the broadest range of applications, infrastructure and devices • 500 off-the-shelf connectors and agents, 3000 network devices Lower costs • Servers and applications deployed in minutes • Server efficiency 400% • 90% reduction in MTTR • 75% Less outages and performance degradations • 52% Faster availability management • 44% faster configuration management Agility • Improved continuity and availability • Improved customer experience and accelerated return to service • Managed larger environments effectively • Data integrated and visible end-to-end • Automated and collaborative OPERATIONS MANAGEMENT We unify, simplify and automate IT management for business applications and cloud services