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This guide outlines the principles of effective supervision within integrated service environments. It emphasizes the importance of collaboration, accountability, and conflict resolution in maximizing service quality to families. Key supervisory styles such as consolidated and collaborative supervision are discussed, alongside tools and best practices for integrated services. It addresses common sources of conflict and offers strategies for change management and supervisory support. This resource aims to equip supervisors with the skills needed to foster a supportive and efficient service delivery system.
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Effective Supervision in a Coordinated Service Environment Deborah Yip, MSW Director The Resource Center for Family-Focused Practice
Collaboration Assessment • Complete the Collaboration Assessment at the beginning of your packet • Identify the two most important items • Turn to the person next to you: share and compare
Goal of Supervision • Maximize comprehensive, concurrent services to families • Model collaboration and integration • Provide consistent philosophical, policy, and procedure guidance • Mediate any conflict to resolve current issue and reduce future occurrences
Supervisory Styles • Consolidated supervision • Matrix management • Collaborative supervision • Multi-disciplinary supervision • Single discipline supervision
Tools of the Integrated Services Supervisor • Accountability • Responsibility • Controls • Credits
Accountability • Clear directions, criteria to be met • Put objectives in writing • Everyone understands • Set milestone • Resources • Level of responsibility • Evaluate and measure outcomes
Responsibility • Have control to carry out responsibility • Ask for input • Delegate responsibility • Create written work plan • Set checkpoints and monitor progress
Controls • Provide safety valve • Checkpoints monitor progress • Use milestones as opportunity to fine tune • Implement the next step
Credits • Recognize the contributions of all • Enrich jobs by identifying the importance of the job • Give credit where due • Look for rewards • celebrate
Conflict in Integrated Services • What are the most common sources of conflict in integrated services settings?
Transforming Conflict • Conflict facts • Common causes of conflict • Conflict to contrast • Oppositional cycle of conflict • Integrative cycle of contrast • Communicating
Conflict Facts: Fact or Fiction • People in situations of conflict know the reason for the conflict. • Conflict is the result of actions or content of a situation. • People are not malicious toward others. • People do not have a strong desire to “be right.”
Conflict: Fact or Fiction • During conflict, people focus on dialog and fail to capture nonverbal communication. • By the time people deal with conflict, information is often lost in half-truths, misperceptions, and partial memories. • Conflict is like chess – a series of moves, jumps and counter-moves.
Common Causes of Conflict • What are your thoughts? • Communication • Differences in objective • Differences in how to accomplish the objective • Personality characteristic variances
Communication • Disengage • Empathize • Inquire • Disclose • Depersonalize
Change and Work Overload • Re-define thinking and attitudes about change • Recognize that we live in permanent change • We only have partial control at any moment • Change impacts everyone on emotional level
Common Dynamics • Uncomfortable with unknown • Focus is on what we give up • Feelings of isolation • Eventually, everyone feels overloaded and burned out • Ambiguity elicits fear • Feelings of lack of resources • Without pressure, revert to prior known behavior • Fail to recognize transferable • Fright or flight • May fail to participate
Supervisory Support in Times of Change • Create a sense of control • Prompt disclosure of inner feelings • Live fully present in the moment • Self-awareness and intervention
Thinking Modes Analytical Reflective - Flow Effortless Reflective and creative Being in the “zone” Insightful, inspired, wise, intuitive No effort thinking Slow down to the present Opens the mind Feel calm, curious, positive • In your head – mental • Uses memory, analyzes, stores, compares • Makes plans for future based on past • Computes and calculates • Linear and detail oriented • Task related and effort • Obsess and churn over and over
When is the right time? Analytical Reflective – flow This is the mode best used when the variables are NOT known. You don’t have a clue what to do next. • This is the mode taught in schools and best used when all variables are known
When Analyzing Isn’t Working • Keep your focus and healthy mental perspective • Talk less and listen more • Do one thing at a time and at a calm pace • Clear, direct focus • Control negative thoughts • Stop the struggling!
Want Training? • Contact us: • The Resource Center for Family-Focused Practice • dyip@unexmail.ucdavis.edu • Call (530)757-8643 • It’s FREE! Designed and facilitated by experienced subject experts from CalWorks and child welfare.
