1. Getting the Most out of Your Appraisal with John Phillips

2. Appraisal “The systematic assessment of the recent and current performance   of employees and their future    potential and development needs - it is a two-way conversation”

3. The Purpose of Appraisal to verify the job description to assess past performance to encourage by praise and advice to discuss problems in the job to set work plans and objectives to identify training needs

4. Appraisals - Other Benefits an opportunity to discuss improvements and changes can identify individuals who are suitable for promotion can provide information for the reward review can provide information for personnel

5. Benefits to the Appraisee an opportunity to be clearer about the organisation’s goals to gain feedback on performance can assist staff to plan their work an opportunity to discuss career and future development needs an opportunity to discuss other issues

6. Appraisal Schemes Narrative report Rating Comparison with objectives Competency based Linked to reward?

7. Preparing for the Interview review job description review past objectives what were the achievements? what could have been done better? what obstacles were met? prepare draft objectives - how and when can they be achieved? consider training and development needs consider other relevant issues to raise

8. The Appraisal Interview take documentation listen carefully keep an open mind body language? ask questions - test for understanding receive critical feedback constructively what are the facts? be responsive raise other issues if appropriate

9. Body Language appearance facial expression - smile eye contact posture - sit in a relaxed manner gestures - nodding, etc tone of voice

10. Receiving Critical Feedback Avoid the following knee jerk reactions: blame rationalisation excuses attack deny

11. Self Awareness The ability to recognise and understand your moods, emotions and drives, as well as their effect on others

12. Self Regulation The ability to control or redirect disruptive impulses and moods The propensity to suspend judgement - to think before acting

13. Assertiveness be specific about what you want make clear and simple statements be persistent maintain eye contact listen carefully do not over-react be collaborative avoid self put-downs