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QUALITY ASSURANCE

QUALITY ASSURANCE. A process to ensure quality patient care. DEFINITION. Quality assurance: planned and organized activities to help ensure that certain requirements for quality will be met

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QUALITY ASSURANCE

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  1. QUALITY ASSURANCE A process to ensure quality patient care

  2. DEFINITION • Quality assurance: planned and organized activities to help ensure that certain requirements for quality will be met • Quality control: operational techniques or tasks that are in place to find and correct problems that may occur

  3. ELEMENTS OF A QA PROGRAM • Organization of a QA program • Testing personnel • Process control before ,during and after testing • Documents and records • Trouble shooting

  4. TRAINING ELEMENTS • Read the instructions for test performance • Observe test performance • Practice using controls • Practice finger-stick procedure • Review the in-house procedure, forms and documentation procedures

  5. PERSONNEL • Sincerity and commitment • Literacy • Organizational skills • Decision-making skills • Communication skills • CLIA requirements

  6. COMPETENCY ASSESSMENT • Retuned demonstration of test procedure is required prior to patient testing • An additional evaluation should be done a six months and annually thereafter • Proficiency samples

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