M - COMMERCE HOW IS IT CHANGING THE WAY WE DO BUSINESS Oscar Davis, Jr.
Agenda 1. WHAT IS M-COMMERCE 2. MOBILE DEVICES 3. BENEFITS OF M-COMMERCE 4. ISSUES WITH M-COMMERCE 5. JAPAN ADVANCEMENT 6. EQUIPTMENT, SECURITY
What is M-Commerce E-COMMERCE vs. M-COMMERCE • E-Commerce is the process of buying, selling, transferring, or exchanging products, services, and/or information • M-Commerce(mobile commerce) is the buying and selling of goods and services through wireless handheld devices.
What is M-Commerce E-COMMERCE vs. M-COMMERCE
Benefit of M-Commerce M-Commerce enables users to access the Internet without needing to find a place to plug in. http://www.hotspot-locations.com/ THIS IS CONVINENCE!!!
Benefits of M-Commerce WHAT CAN YOU DO? TEXT MESSAGING PAY BILLS SURF THE WEB WHILE ON THE GO!! EMAIL SPORTS/NEWS UPDATES • Purchasing airline tickets • Purchasing movie tickets • Restaurant booking and reservation • Hotel booking and reservation
Benefits of M-Commerce • The ability to work abroad • Access the corporate network via internet or modem • Gathering data while on the field • Keep data current • Eliminate double entries – (Barcode scanning) • Beam document to other user via Bluetooth
Benefits of M-Commerce The industries that are affected by m-commerce include: • Financial services, which includes mobile banking as well as brokerage services, in which stock quotes can be displayed and trading conducted from a handheld device • Telecommunications, in which service changes, bill payment and account reviews can all be conducted from the same handheld device • Service/retail, as consumers are given the ability to place and pay for orders on-the-fly • Information services, which include the delivery of financial news, sports figures and traffic updates to a single mobile device
Benefits of M-Commerce Government Agency • Handwritten tickets replaced by Mobile Scanners • Increase tickets accuracy • Eliminate double entries • Keep track of workflow • Tracking Scofflaw vehicle with mobile laptop • Field reporting with pocketpc UPS, USPS, FedEx • Package Tracking • Online Tracking
Mobile Devices • Cell Phones – WAP enabled • Blackberry • Smartphone • PDAs or personal digital assistants • Bluetooth Technology • Tablet PC • Laptop • Handheld Computers
Mobile Devices CELL PHONE DEVICES Wireless Smartphone PDA DEVICES HOTSPOT WIRELESS CARD PDA
EQUIPTMENT, SECURITY • Network Encryption • WEP • WAP • Speed • Hotspots – where are they located? • Mobile devices are easier to steal than computers • No antivirus software • Battery Life • Small Screen WHAT ARE THE ISSUES WITH M-COMMERCE
EQUIPTMENT, SECURITY • Network Encryption • WEP • WAP • Speed • Hotspots – where are they located? • Mobile devices are easier to steal than computers • No antivirus software • Battery Life • Small Screen WHAT ARE THE ISSUES WITH M-COMMERCE
EQUIPTMENT, SECURITY Problems: • A 4-digit numeric PIN • long passwords with a mixture of letters, digits and punctuation Solutions: • Biometric authentication • Fingerprint – cannot be lost, stolen or borrowed
EQUIPTMENT, SECURITY SECURITY SETTINGS • File sharing • Data interruption • Unauthorized music downloads • Block unauthorized users
EQUIPTMENT, SECURITY SETUP NETWORK SECURITY • Change Login password • Wireless SSID Broadcast • Security Mode: • WEP or WPA • MAC Address Filter • Permit • Allow
EQUIPTMENT, SECURITY How to Build a Wireless Network • Computer/PDA • Wireless Card • Router • Modem http://compnetworking.about.com/cs/wirelessproducts/a/howtobuildwlan.htm
EQUIPTMENT, SECURITY • SPANO PROPOSES LAW TO COUNTER RISKS OF WIRELESS NETWORKS http://www.westchestergov.com/currentnews/2005pr/Wireless.htm
JAPAN ADVANCEMENT • The Japanese never had e-commerce and they never had the Internet. The whole idea of sitting in front of a screen and typing up requests as we’ve done with the Internet never functioned in Japan. People did not have PCs. Then they switched right over to the cell-phone technology. They jumped ahead in technology. • The factor that has held us back is that our population is not very educated about how to use the device for communication other than voice
CONCLUSION • M-Commerce technology is so advanced not only has it changed the way we do business but it is changing the way government agencies do business with the public as well as other agencies. Especially after 9/11 when all line of communication was interrupted. Government are setting up new frequency standards to stay in touch with emergency services. • As an government employee we have taken actions to use technology to improve the way we communicate with emergency services and other government agencies with the use of setting up access point throughout the city to provide access to the city’s infrastructure. Even the use of inkless fingerprint that is transmitted through the internet which allow the police department to have information on the inmate within minutes. The federal government has setup new frequency standards for emergency services. The use of mobile technology is increasing due to the increase in demand on quick information.
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