Presentation Transcript

1. SpeechTek 2007 www.OrderCatcherInc.com Work By Richard Grant, Chester Anderson and JulienCraan - (c) of OrderCatcher, LLC 2007
2. Speech Enables Self Service By Richard GrantChief Technology Officer & Dr. Chester AndersonVP Business Development Work By Richard Grant, Chester Anderson and JulienCraan - (c) of OrderCatcher, LLC 2007
3. There is a new way to think In most of the current and previous IVR models there was a “captive audience” Users were required to use the service to accomplish a task, i.e. pay bills, check status, order a part or something… etc. System design was focused to save costs more than for usability Work By Richard Grant, Chester Anderson and JulienCraan - (c) of OrderCatcher, LLC 2007
4. You Know what they say“paradigm ..Shift happens” A new self service customer model is emerging. One where the customer chooses to use the system. With the introduction of lower cost per port speech engines and new competitively priced servers. The cost of providing speech applications is being lowered drastically. Work By Richard Grant, Chester Anderson and JulienCraan - (c) of OrderCatcher, LLC 2007
5. And then there was SIP SIP based communications are going to allow more callers from more devices (Japanese model) So much for POTS… Not so fast there friend there is always going to be POTS (2+2=4 this I know will always be true) Gateways and VoIP will widen the need and use of Speech Self Service Voice, Web, PC, DA, Data leads to ….. Work By Richard Grant, Chester Anderson and JulienCraan - (c) of OrderCatcher, LLC 2007
6. Is there room for the Engine company? The industry is changing back to the future, Just last century, the talk was that there was no need for engine companies. It proved not to be true ,is it still the same story The future is Unified Communications, (*2+2 again*) where the speech engine will just be another process to access data somewhere and create an action Work By Richard Grant, Chester Anderson and JulienCraan - (c) of OrderCatcher, LLC 2007
7. Could the Bell toll for Outsourced Hosted systems ? Nobody riot yet. There is always a place for Outside Hosting service (4 you know)…. But if you look at the new model (those who choose rather than those who have too) and the services they deal with And the new technologies and of course UC Leads to a Paradigm one should consider That the cost per port and company based speech servers might price out Outsourced hosting Work By Richard Grant, Chester Anderson and JulienCraan - (c) of OrderCatcher, LLC 2007
8. Okay back to the subject Now using the new models we bring a large group of industry’s that did not consider speech as a solution And if we take one segment of one industry that speech self service is perfect for; The Fast Food Industry and presently being underserved by the speech industry. Work By Richard Grant, Chester Anderson and JulienCraan - (c) of OrderCatcher, LLC 2007
9. And the survey says… In a recent food service survey of off-site dining customers there #1 thing they desired was quick and accurate ordering. In the top ten there were more things that a Telephony Base Order Taker (TBOT) application could do better than a human operator. And in the survey of the things, they would like again more things that a TBOT application would do better Work By Richard Grant, Chester Anderson and JulienCraan - (c) of OrderCatcher, LLC 2007
10. What we do OrderCatcher provides self service fast food menu selection and “preferred” customer experiences with the conversational skills to handle Spanish and English over the telephone transactions. Patent pending menu selection and order taking Technology Trained in Customer Service Functions Flexible Deployment Architectures Deliver on the Value of Speech Work By Richard Grant, Chester Anderson and JulienCraan - (c) of OrderCatcher, LLC 2007
11. Next Generation Ordercatcher’s approach delivers on the value of speech, and eliminates the first generation “quality vs. cost” trade-off. High End Low Cost Work By Richard Grant, Chester Anderson and JulienCraan - (c) of OrderCatcher, LLC 2007
12. Demo – Ordercatcher Chinese Canton Restaurant English Spanish To listen our demo, contact us at:sales@ordercatchering.com Demonstrates advanced features including: Flexible Recognition Barge-In Advanced Menu Navigation Preferred Customer Welcome and Customized Menu Selection Work By Richard Grant, Chester Anderson and JulienCraan - (c) of OrderCatcher, LLC 2007
13. Why Ordercatcher? Breakthrough Technology Industry Leading Order Completion Rates Speed & Flexibility Rapid ROI Industry Expertise Proven Results Patent Pending technology and TCX ™ Method delivers self-service with unsurpassed usability and functionality, resulting in industry leading order completion rates. Subway Deli Pizza Chinese Self Service Welcome Order Status Spanish and English TBOTs Preferred Customer Menu Selection Customer Management TBOT Restaurant Management Order Processing TBOT Work By Richard Grant, Chester Anderson and JulienCraan - (c) of OrderCatcher, LLC 2007
14. Ordercatcher TBOT System. A software platform that powers TBOT™ ordering Developed by industry leading speech technologists Significantly extends the limits of what speech can accomplish Specialist in customer service Work By Richard Grant, Chester Anderson and JulienCraan - (c) of OrderCatcher, LLC 2007
15. Telephony based order taker (TBOT) using the TCX™ method. BehavioralCharacteristics Preferred Customer TBOT: Welcome back to Canton Restaurant, Mr. Anderson Would you like the Luncheon Menu or the Regular Menu? Caller: Regular TBOT: Would you like Specialties, Appetizers Caller: Specialties TBOT: (Presents choices to customer to order) Caller: Phu Phu Chicken . TBOT: You ordered Phu Phu Chicken is that correct? Caller: That’s right Menu Navigation Dialog Barge-In Language Neutrality Order Preference Work By Richard Grant, Chester Anderson and JulienCraan - (c) of OrderCatcher, LLC 2007 15
16. Self-Service: The Growing Trend Fast Food OTP Ordering Online Banking & ATM’s Airport Kiosks & Online Check-In Retail Self-Checkout (Home Depot, Albertson’s, etc.) Ticketing Printing at Home (Ticketmaster, Fandango, etc.) “Speech applications increase customer satisfaction and call completion rates” Apex Research “A growing population of customers has deployed, or is deploying partially speech-enabled or fully speech-enabled systems, at 44% and 28% respectively” Forrester Enterprise IVR/Speech Platform forms in 2006 Work By Richard Grant, Chester Anderson and JulienCraan - (c) of OrderCatcher, LLC 2007
17. Wait a minute… For many years experts, consultants, reviewers, and others have said that Speech Reco as not found its place so its dead. But self service and the Mobil community needs have created many new niche’ markets for speech SO as they say in the Broadway play SPAMALOT ( by Eric Idle and some other people) Were Not Dead Yet !!! (Look on the bright side of life dadadadada….) Work By Richard Grant, Chester Anderson and Julien Craan - (c) of OrderCatcher, LLC 2007

18. Contact OrderCatcher, LLC

    For Information: info@OrderCatcherInc.comFor sales and demos: sales@OrderCatcherInc.comWeb address: www.OrderCatcherInc.com Work By Richard Grant, Chester Anderson and Julien Craan - (c) of OrderCatcher, LLC 2007