Transitioning to OneUSG Benefits Connect

1. Transitioning to OneUSG Benefits Connect Information for USG HR Practitioners March 8, 2017

2. What we’ll discuss today • What’s happening • What it means for: • Employees • Retirees • You • What’s in and out of scope • What’s ahead • Communication plan • Key dates • Answers to your questions

3. What’s happening?

4. A unified approach to benefits administration • What’s staying the same • Our employees and retirees will continue to have the same array of quality benefits that they do today • Benefits are not changing as a result of the transition Beginning June 26, 2017, USG health and group benefits will be administered through OneUSG Benefits Connect This work is part of the broader OneUSG initiative, which will pave the way for a new Human Resources information system (HRIS) and payroll system, supported by PeopleSoft functionality

5. Choosing the right partner • Aon is a leading provider of benefit services • Aon’s resources, tools and services will: • Equip and empower employees and retirees to make informed benefit decisions • Help employees and retirees effectively manage their benefits online throughout the year • Drive greater awareness of USG’s benefits • Enhance service and support to employees, retirees and practitioners

6. What it means for employees • Beginning June 26, employees will have two new ways to access their benefits … Online: OneUSG Benefits Connect website By phone: OneUSG Benefits Call Center • No action needed now • Open Enrollment process will change • USG will communicate the new process before and during Open Enrollment

7. What it means for retirees • Beginning June 26, retirees will have two new ways to access their benefits … Online: OneUSG Benefits Connect website By phone: OneUSG Benefits Call Center • Retirees can also visit the new OneUSG Benefits Connect website to maintain their personal information • Retirees will be encouraged not to pre-pay for USG benefits past June 30 • The Open Enrollment (OE) process will change • USG will explain the process before and during OE

8. OneUSG Benefits Connect website Beginning June 26 Employees and retirees will be able to: Review current benefits coverage Make benefit changes due to a life status change (e.g., birth of a child, marriage) Find doctors, hospitals or other healthcare providers in the plan’s network Keep track of healthcare expenses (including deductibles, coinsurance and copayments) Contact insurance carriers and other benefit resources

9. OneUSG Benefits Call Center Beginning June 26 • Toll-free: 1-844-5-USGBEN (1-844-587-4236) • Employees and retirees can call to: • Enroll in benefits and record life status changes • Receive answers about eligibility • Resolve technical issues • Learn about benefit plans • Receive help filing healthcare claims • Get support with benefits coverage confirmation

10. What it means for you Your support is essential Familiarize yourself with answers to FAQs Participate in training sessions Contact your institution’s OneUSG Change Lead with any questions

11. Scope – Solution overview • Plan Sponsor Support • Plan Sponsor Portal • Benefits accounting reports • Compliance services and government reporting • Industry and regulatory research • Quarterly plan reviews • QMCSO qualification • POA administration • Legal Guardianship administration • Custom operation reports • Premium Payments • Participant Interactions • Web transactions • Plan knowledge support • Decision support • Personalized statements (print and email) • Automated outbound reminder calls • Direct billing – Retirees and COBRA • Dependent audit • Single sign-on from USG site • Carrier single sign-on for some vendors • Medical Expense Estimator • Health Plan Comparison Charts • Data Management • HRIS integration • Determine eligibility for full-time associates • Receive eligibility determination for part-time associates working 30 or more hours per week, (ACA) will come from third party • Dependents, survivors and beneficiaries • User ID / Password (security) management • Event Processing • Annual Enrollment • New Hire / Rehire enrollment • Life events • Dependent and beneficiary maintenance • COBRA and HIPAA • Modeling • Third Party Interactions • Carrier interfaces (i.e. eligibility, EOI, life claims, MSRP, FMLA, etc.) • Automated electronic file transfers • Premium reporting and reconciliation

12. Scope - Customer service Team • Shared Team • Located in Orlando, FL • 8:00 a.m.–5:00 p.m., ET Technology • Desktop Portal • Case management • Imaging • Knowledge content • Speech analytics • Voice Response System • Identification and authentication • Personalized routing to third parties and within Aon Hewitt • Specialized messaging • Representatives • Basic Benefits Questions • Inquiries and transactions (transactions not supported on the website) • Site Navigational Support • Fully trained on USG plan design and culture • Transfers to third-party providers as needed • Emergency enrollment assistance • Specialists • Life Benefits Support • Advanced plan, program, policy questions and escalated issues • Additional Support • Customer Satisfaction Survey • Translation Line/Relay Service • Operations • Case management • System and/or process changes • Back office and technology support/management • Processing • Forms processing • Daily and exception processing • Data entry and corrections • Imaging • Letter Generation

13. Not in scope Benefit processes not included in OneUSG Benefits Connect scope • Leave of absences/leave management • Billing during leave – in scope • Retirement processing • Retirement plans administration • Retirement election for new hires/rehires – in scope • TAP • Worker’s comp. administration

14. What’s ahead

15. Communication plan: implementation TRANSITION Timeline indicates recommended distribution dates. Materials will be provided to institutions earlier, so that they can distribute them when they choose to do so. February March April June Post-Launch LIVE DATE 6/26 Announcement Email for Managers “Coming Soon”Announcement for Employees Communication Planning WebEx for Practitioners Transition Guide for Employees OE 2018 Communications “System Live” Announcements (employees, retirees) WebEx for OneUSG Change Leads “Coming Soon”Letter for Retirees FAQs for Practitioners and Managers Content for USG Benefits Website Announcement Email for Practitioners Open House “System Live”Poster & Video Screen

16. Communicating with retirees • BEFORE go-live • “Coming Soon” letter/email • Retiree changes presentation • Will be presented to USG Retiree Advisory Council on April 7 and posted to USG Retiree Benefits webpage • Institutions are encouraged to meet with their retiree associations after April 7 (and before go-live) to talk about the change • At and after go-live • USG will provide support for retirees at go-live, as well as before and during Open Enrollment – watch for more information to come

17. Key dates April 20: Open House – OneUSG Benefits Connect and OneUSG Benefits Call Center Week of May 8:OneUSG Benefits Connect User Acceptance Testing June 26: OneUSG Benefits Connect Benefits Administration Go Live OneUSG Benefits Connect website live OneUSG Benefits Call Center available

18. Questions? Please contact the OneUSG Change Lead at your institution

19. Thank you