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Licensing Improvement Project

This update provides an overview of the progress made in the Licensing Improvement Project (LIP), including updates on fees and charges, customer enhancements, and the development of a new digital service for marine licensing.

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Licensing Improvement Project

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  1. Licensing Improvement Project Update March 2017

  2. Overview: Licensing Improvement Project (LIP)

  3. Work Stream 1 Fees and Charges - Update • We are progressing a revised Statutory Instrument to enable the introduction of more reflective fees from Oct 2017. A consultation will be launched early April 2017. • Monthly billing is now in place. • Other activities are progressing well, these include publication of T&C’s early April and an improved estimation tool based on historical data.

  4. Work Stream 2 – Making it easier for our customers • Various minor enhancements to the Marine Case Management system are in development and will be launched May 2017. • Customer Journey workshop held on 4th January with LIP Customer Insight group to help us understand what works well and where improvements can be made. • Lean Process review and work measurement study has been completed to understand the MI around the issues identified by customers and through lean process work. • A proposal has been developed for 2017/2018 project scope which covers 4 key areas; • Communications and transparency (external guidance including exemptions, application form and feedback to customers). • Process (Improving processes, KPI’s and visual performance management) • Resourcing (Workflow and allocation improvements, scoping a commercial service) • Training (To improve consistency of service across Marine Licensing)

  5. Work Stream 3 – Making it easier for our customers • Development is underway of a new self-service fast track Marine Licence. Customer insight group feedback was sought on 16th Feb on the approach. • Customer ‘testers’ are being requested to help us test both the guidance and the system process mid-late April 2017 to enable us to refine this before the service is launched. • The licences will cheaper costing £50 and will be available from mid May 2017.

  6. Defra Digital Transformation Service delivery for Licensing and Permitting functions across Defra are being brought together in a new digital system for delivery by 2020. This Digital Transformation Programme is in the early stages and the MMO are working with Defra to enable us to undertake a discovery into what a ‘Marine Licensing Future Digital Service’ should look like. In May and June we will be looking for some volunteers to feedback to a user research to help us understand your digital licensing needs

  7. How you can get involved • Contact: Angela.Matson@marinemanagement.org.uk to; • Provide your details if you are interested in becoming a customer tester for the self service fast track licences by 3rd April 2017. • Tell us what improvements you think we should make to our Marine Licensing website/external guidance. Be specific about what you require to help us understand how best to meet your needs. • Volunteer to be a reviewer of draft webpages/external guidance as this is developed and provide feedback to help shape the future products. • Respond to the consultation on fees and charges. • Engage with the User Researcher on the marine licensing digital service.

  8. Fast trackMarine licence self-service Andy Watson Allyn Hogg

  9. Recap • Reducing Regulatory Burden Agenda • Government commitment to savings for business • MMO commitment to better regulation • FT concept developed as part of a package to provide MMO contribution • Phase 1 - Consultation • Draft proposals • ABPmer report • Draft licences • Phase 2 - Consultation • Revised draft proposals • Draft licences • Response document

  10. Phase 3 • Review responses • Finalise activities and descriptions – 24 activity types • Complete risk assessments • Produce a conditions matrix • Produce application and licence templates • Develop a mechanism to validate fast track applications (The mighty wizard) • Developed a Fast track specific GIS tool • Develop MCMS

  11. Questions?

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