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BDMP Core Team Meeting Information Technology Master Planning Project

BDMP Core Team Meeting Information Technology Master Planning Project. Thursday, October 14, 2010 9:00 AM to Noon. Meeting Agenda. Introductions and Welcome to the Core Team Project Update Recap Peer Institutions “Shift Happens” video Prioritization of Strategic Issues

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BDMP Core Team Meeting Information Technology Master Planning Project

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  1. BDMP Core Team MeetingInformation Technology Master Planning Project Thursday, October 14, 2010 9:00 AM to Noon

  2. Meeting Agenda • Introductions and Welcome to the Core Team • Project Update • Recap • Peer Institutions • “Shift Happens” video • Prioritization of Strategic Issues • Define Next Steps • Establishing Working Groups • Creating “the Plan” • Calendar of Events…

  3. Role of the Core Team • Bring a University perspective to IT Planning • Develop a mission and vision for technology at UTC • Work directly with BDMP to create the IT Master Plan • Help facilitate an ongoing dialogue with UTC stakeholders • Vet the plan with the IT Assessment Steering Committee and create a framework for IT Governance that works for UTC • Have a plan developed by January 2011

  4. Update on Benchmarking of three Peers • University of North Carolina Charlotte • Tennessee Tech University • Appalachian State University (interim CIO) Key items from UNCC interview: • Organization – CIO/Vice Chancellor sits on Chancellors cabinet. CIO reports to Provost. • Staffing – 215 “IT staff” in total with 50% reporting to CIO. Others distributed across the campus. • Budget – $2.6 million goes to telecomm, $4.38 million goes to information management (primarily salaries, maintenance, and supplies), $4.1 million goes to network and IT auxiliary services, $1.16 million goes to helpdesk, 1.89 million goes to client computing which includes desktop support, replacement, annual software licenses, etc., $1.24 million goes to the Center for Teaching and Learning, and $400,000 goes to Research Computing. • Governance – UNCC is part of system. Decisions are approved at the Chancellor’s Cabinet.

  5. Shift Happens http://www.youtube.com/watch?v=smcZ1OP8peQ&p=B1B692449141EEDC&index=3&feature=BF

  6. Technology issues The following strategic issues are based on BDMP’s analysis of feedback and information provided by UTC technology stakeholders. Strategic Technology Issues are categorized as follows: People Issues (5): • Issues related to how the UTC community perceives, promotes, and supports technology. Process Issues (8): • Issues related to technology planning, procurement, and service delivery. Technology Issues (5): • Issues related to technology accessibility, utilization, and security.

  7. Technology issues Comments External (State) constraints on hiring (People 3&4) limit options for UTC hiring. UTC must value IT skills across the campus regardless of division and department Identify ratios for staff to faculty / staff to students that allows for scalability with the growth of UTC (People 1) Centralized ticketing system for Tier 1 support across UTC Replacing Bradford could be a quick win, but it should not be removed with an adequate replacement

  8. 3 Core Team Working Groups Services (current and future across ITD, distributed IT, and OIT) Will Sutton, James Perry, and Beth Dodd • People 5 • Process 3 • Process 6 • Process 7 (Infrastructure, Security, and Access) • Technology 1 • Technology 3 • Technology 5 IT Governance Theresa Liedtka, Richard Gambrell, and James Perry • People 2 • Process 1 • Process 2 • Process 4 (Budget) • People 1, 4 • Process 1 • Technology 4 Communications, Listening, and Education Chuck Cantrell , Karen Adsit, and Leslie Jensen-Inman • People 3 • Process 5 • Process 8 • Technology 2

  9. Define Next Steps • Establishing Working Groups • Creating “the Plan” • Timeline

  10. UTC Technology Mission/Vision* To provide technology, in many forms, to support The University of Tennessee at Chattanooga as an engaged, metropolitan university, committed to excellence in teaching, research, and service, and dedicated to meeting the diverse needs of the region through strategic partnerships and community involvement. * - This statement was extracted from the UTC Tech Plan issued in January 2010 and will be revised.

  11. Elements of The Plan • Current Environment • Mission/Vision and Strategic Actions • Technology Initiatives • Implementing the Plan • IT Planning Model

  12. Timeline • October • Working Groups are formed and assignments are clarified • Follow up meeting with Core Team • Peer Institution Benchmarking completed • November • Working Groups submit assignments by middle of month • Meeting and site visit conducted by BDMP • December • BDMP site visit • BDMP works on completing draft of the UTC IT Master Plan • January • BDMP issued draft plan in early January • Review of draft plan by UTC full Steering Committee (Assessment group) • BDMP updates to final

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