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  1. Title Page CMS (Capacity Management System) Short Reference guide GSA/Customer version 1.85 DHL BRU IT DWS

  2. Table of Contents CMS Short Reference Guide Overview CMS (Capacity Management System) 1-1 Using CMS Log on to CMS 2-2 Create Booking 2-3 Search Bookings 2-5 Edit Booking 2-7 Cancel Booking 2-9 Copy Booking 2-11 Useful Information 2-12 DHL BRU IT DWS

  3. Overview CMS Short Reference Guide Capacity Management System. The ACS Capacity Management System (CMS) has been developed in order to allow an easy and fast way to Manage Bookings. The bookings can be entered manually by DHL staffing, GSA’s / customers who use the Customer Booking part (Available on http://aviationcargo.dhl.com), or through IATA messaging. The booking requests will either be processed manually or automatically depending on the acceptation rules that have been entered in the system. Printing, mailing and reply messaging to error and confirmations are available in the system. This document covers basic booking agent functions in the order that they will be performed within CMS. DHL BRU IT DWS 1-1

  4. Using CMS CMS Short Reference Guide • Log On • Create booking • Search bookings • Edit booking • Cancel booking • Copy booking DHL BRU IT DWS 2-1

  5. Log on to CMS CMS Short Reference Guide Go to http://aviationcargo.dhl.com/capacity/appon a web browser (Internet Explorer or Mozilla Firefox). Login in at the screen below. Enter your username and password and ‘Log On’. DHL BRU IT DWS 2-2

  6. Create Booking CMS Short Reference Guide From the default ‘Booking’ menu, ‘New Booking’. The booking entry screen will load as follows. Note that the booking entry screen is now split into different tabs. (Basic Information, DHL Routes etc.) DHL BRU IT DWS 2-3

  7. Create Booking CMS Short Reference Guide Complete the booking details within the Basic Information, DHL Routes, MAWBS, Customs Info, Special Handling Codes, Restricted Commodities, and Rate/Yield tabs (entry fields with orange background are mandatory) and ‘Save’ to create the booking request. Note: When no Transport Rate is available and no Ad-hoc Transport Rate Request in the Rate/Yield field has been filled in during entering the booking details, the system will load the ‘Request Rate’ dialogue box. Complete the Ad-hoc Rate Request details and  ‘Request Rate’ to finalize the booking request. DHL BRU IT DWS 2-4

  8. Search Bookings CMS Short Reference Guide From the default ‘Booking’ menu, select ‘Search Booking’. Enter and/or select the preferred search parameters and ‘Search’. The search result is loaded as displayed on the print screen below. DHL BRU IT DWS 2-5

  9. Search Bookings CMS Short Reference Guide From the search booking page you will have the following action or information indicators. :  this icon to edit a booking. :  this icon to cancel a booking. :  this icon to view the booking details :  this icon to mail a booking. :  this icon to print the complete booking details. : When hovering your cursor over this icon, the system will display the username of the staff (Booking Department Staffing) booking history. : When hovering your cursor over this icon, the system will display the username of the staff (Booking Department Staffing) booking history.. : Indicates if the booking is allocated to a movement. Green = fully allocated, Orange = partially allocated, Red = not allocated. : Indicates the allocation rule AUTO-ALLOCATE. : Indicates the allocation rule MANUAL-REVIEW. : When hovering your cursor over this icon, the system will display the creator of the booking. :  this icon to copy a booking DHL BRU IT DWS 2-6

  10. Edit Booking CMS Short Reference Guide From the booking search result,  to edit the booking and load the booking details page From the booking details page, edit the required information within any tab and ‘Save’. DHL BRU IT DWS 2-7

  11. Edit Booking CMS Short Reference Guide • Please note the following rules that apply to edit a booking: • When the booking is still in statusRequest (not confirmed by DHL), all info of the booking can still be edited. • When a booking is Allocated or Confirmed, and you want to edit one of the following data of a booking, the system will force you to cancel the booking; • Booking pieces / weight or positions • Booking Type • Routing • Delivery at origin details • Scheduled uplift date • Latest arrival date • Origin and or destination • Account and or sub account • Goods description • Service / Commodity code • Special Handling Codes • UN number, DG type and or TI When a booking has status RCG request (confirmed by ACS Capacity & Yield dept.), and you want to edit one of the above data of a booking, the system will set the booking back in status ‘Request’ and requires approval from the ACS Capacity & Yield dept. to return to status RCG Request. When an operational event has been performed in TGV (such as a PPW check in, reload.) the system will not allow you to make any changes to a booking except to ‘re-submit’ the booking DHL BRU IT DWS 2-8

  12. Cancel Booking CMS Short Reference Guide A booking can be cancelled from the search booking screen, or from the booking details screen. 1. From the booking search result,  to cancel the booking 2. From the booking search result screen, to load the booking details screen, ‘Cancel’ to reject the booking. DHL BRU IT DWS 2-9

  13. Cancel Booking CMS Short Reference Guide When a booking is being cancelled, the system will load a confirmation box. A comment can be entered in the free text field. To confirm the cancellation, ‘Ok’ to proceed. When the cancellation is confirmed, the system loads the ‘Send booking information’ dialogue box. Verify the addresses and add recipients when needed.‘Send’ to send the booking details to the selected recipients. DHL BRU IT DWS 2-10

  14. Copy Booking CMS Short Reference Guide A booking can be copied from the search booking screen, or from the booking details screen. 1. From the booking search result,  to copy the booking 2. From the booking search result screen,  to load the booking details screen, ‘Copy’ to copy the booking. The system will create a copy of the selected booking in order to issue a new booking request (Note: the MAWB number will not be copied) DHL BRU IT DWS 2-11

  15. Useful Information CMS Short Reference Guide • The CMS User-guides can be viewed & downloaded in PDF format from the following location:http://www.bru-hub.dhl.com/departments/itdev/commercial/ACS_apps/cms.htm • For IT support 24/7 call BRU IT Helpdesk = +32 2 718 1234 S/C information: Service Codes CODE DESCRIPTION CODE DESCRIPTION CODE DESCRIPTION ACA Air Cargo Advantage CHA Chartered GFT Truck ACE Air Cargo Economic DFX US domestic freight TST TEST SYNC ACP Air Cargo Priority EXP Express Freight AP VHW Value Heavy weight AP BSA Block Space Agreement GFH TPH only, not on DHL Commodity Codes CODE DESCRIPTION ACA & ACP CARGO D Dangerous goods DANGO N Newspapers NEWSPAPERS M Magazines MAGAZINES P Perishable PERISHABLE A Automotive AUTOPARTS L Live animals LIVEANIML - No commodity GENCARGO B Human remains HUMAN REMAINS W Intra West Africa Traders INTRA WEST AFRICA TRADERS FT Sea Products I ACP FS Sea Products II ACP FL Flowers ACP VE Vegetables ACP HE Hatching eggs ACP DHL BRU IT DWS 2-12

  16. Useful Information CMS Short Reference Guide CODE DESCRIPTION ACA & ACP CARGO DT DGR cargo transferred to us, ACP in transit with a special rate CM Computer micro chips priority ACP connection CP Computer chips ACA PH Pharmaceuticals ACP DG Dangerous goods ACP PE Perishables ACP HR Human remains ACP CH Chickens ACP DA Domestic animals ACP RE Reptiles ACP GX General express cargo ACP (also valid for regular public rates) VU Vulnerable cargo ACA DC Dry cargo ACA AU Automotives ACA WE Weapons, guns ACA MM Mail ACA GC General cargo ACA (also valid for regular general public rates) LA Live animals ACP L1 Live animals (1 horse) ACA, ACP L2 Live animals (2 horses) ACP L3 Live animals (3 horses) ACP L4 Live animals (4 horses/4 pos) ACP L5 Live animals (5 horses/5 pos) ACP MS Miscellaneous ACA,ACP MC Miscellaneous 2 ACP DHL BRU IT DWS 2-13