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What My Mom Taught Me About CRM ……

What My Mom Taught Me About CRM ……. Tom Hsia August 8, 2006. Overview. Why Mom not Dad? Mom is NOT Confucius Self-evident (depending on maturity). Man vs. Machine. Sprinklers vs. Me Mom got a portable sprinkler People get bored doing the same stuff – not machines. Who’s the Boss?.

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What My Mom Taught Me About CRM ……

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  1. What My Mom Taught Me About CRM …… Tom Hsia August 8, 2006

  2. Overview • Why Mom not Dad? • Mom is NOT Confucius • Self-evident (depending on maturity)

  3. Man vs. Machine • Sprinklers vs. Me • Mom got a portable sprinkler • People get bored doing the same stuff – not machines

  4. Who’s the Boss? • Mom’s not my servant (but I’m hers) • Dishes • Yard work • Lesson: Customers don’t need us but we can make them “miss” us

  5. “It doesn’t matter if you are right, if you are dead” • 4 way stop • They were wrong • So what? • Lesson: When customer is wrong or it is not “your fault” – so what?

  6. What I learned from Mom: Scenario: 1 “B”, rest “A’s” – got berated But “Johnny got a “C”! “I expected more from you than Johnny’s parents” Lesson: Set expectations higher not lower

  7. Summary • Clients can be demanding (JLM) • Clients want perfection (JLM) • Clients don’t want to wait (JLM) • Clients don’t want excuses (JLM)

  8. www.amicronics.comthsia@amicronics.com (626) 403-4112

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