OrgSpan Select

OrgSpan Select www.orgspan.com OrgSpan Select is a customer service application that integrates with Interactive Intelligence’s Customer Interaction Center (CIC) and lets your customers control their own support experience. Customer Service “Assistance” Buttons are Strategically mapped online in high value locations • Immediate assistance keeps the customer engaged • A great customer service experience begins A list of qualified agents is put on display The customer browses agent profiles The agent wait time is confirmed while the customer chooses the best method of contact Agent bios, customer satisfaction ratings, and wait times are displayed Customer checks “Marathoning” to pair with an agent who has similar interests Key Features • Choose the service agent — Customers view agent profiles and choose who to talk to based on qualifications, user feedback, and wait time. • Choose the communication method — Customers choose their favorite way to interact with support, either by phone, email, or instant message. 4 Mins 555 – 919 - 1278 Select Key Benefits • Empowers customers with choice in customer service • Pairs qualified agents by skill to a customer’s pre-determined need • Agent pairing improves first call resolution • Decreases website and shopping cart abandonment • Builds relationships between agents and customers

OrgSpan Select

OrgSpan Select

Presentation Transcript

RE4008 - “SELECT”

GoodCents SELECT

Select Insure

Select Settings

(1) Select

SELECT Statement

Select Chorus…

Select tags

…..Select

RE4008 - “SELECT”

Select Bronco

SELECT-OPTIONS

Select Logic

SQL - Select

Select Chapter

Select Alternatives

Select Wallpaper

SELECT COMMITTEE

Select

Vindicia - Select