1. Supervision

2. What is Supervision? • The supervisor supervises the work of ORWs, PEs and other TI staff • S/he sets the targets for ORWs, PEs and other TI staff • The supervisor ensures that ORWs, PEs and other TI staff achieve targets, and provides them with the necessary support for doing so

3. Qualities of a Supervisor • Knows the TI programme completely • Knows how to plan and implement TI • Knows how to monitor and evaluate TI • Is approachable by other staff and community members • Is willing to learn from the community • Has the ability to see the person beyond his/her own issues and problems

4. Benefits of Supervision • Ensures timely achievement of targets (for e.g. 100% condom usage) • Ensures regular availability of supplies like condoms, STI medicines, etc. • Identifies training needs among TI staff • Develops innovative practices for improving the uptake of services (removing barriers to accessing services) • Supports staff and community members

5. Responsibilities • To communicate and clarify major job responsibilities to ORWs, PEs and other staff • To set targets for the staff members • To monitor performance • To conduct training programmes for staff members • To develop a second line of leadership

6. Programme Manager’s Responsibilities as Supervisor The PM is responsible for the overall supervision of the programme. Some of the key elements are: • Programme - Weekly meetings to review TI performance, review of peer calendars, ORW diaries, regular field visits • Administration - Review of leave records, appraisals, weekly plans, etc. • Finance - Sample vouchers, budget versus expenditures, etc. • Reporting - Quality and timeliness, CMIS and SoEs

7. Supportive Supervision & Mentoring • The Supervisor should listen to staff and community • S/he should be able to empathize with others • S/he should provide continuous feedback to the TI staff • S/he should help each one achieve their targets • S/he should review staff performances periodically

8. Performance Management • Components of Performance Management • Performance and development planning • Set the targets for the TI staff and conduct training programs for them as per the OG • Coaching and progress reviews • Provide them with continuous support and review their achievements against the target • Performance and development review • Conduct periodical review and provide feedback

9. Sample Appraisal Form Employee Name:Position/Title:Evaluation Period: How would you rate yourself on the following (on a scale of 1 – 10): Quantity of work completed  Meeting job requirements on a timely basis   Quality of completed work Effectiveness & Accuracy   Knowledge of job     Extent to which one knows and demonstrates all phases of assigned work   Team Spirit   Decision Making Ability   Attendance, reliability and dependability   Planning and organizational effectiveness     Meeting deadlines, managing resources, and balancing tasks   Communication Skills   Initiative and creativity   Supervisory ability (if applicable)   What are your major accomplishments for the past year? Employers Comments: Employee Signature/Date: Evaluator Signature/Date:

10. Conclusion For effective implementation of the programme, it is vital that the PM : • sets clear targets for all members of the TI staff • ensures that the staff is provided with necessary support to achieve the target • reviews periodically their performance and provides them feedback