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System Supporting Network Enterprise Business Activities via Electronic Communication

System Supporting Network Enterprise Business Activities via Electronic Communication. Informatics 2007 Michal Laclav ík , Martin Šeleng, Ladislav Hluchý. Reasoning. Actions. Pragmatics. Knowledge. Semantics. Information. Data. Syntax. Characters. (Bergman, 2002,

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System Supporting Network Enterprise Business Activities via Electronic Communication

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  1. System Supporting Network Enterprise Business Activitiesvia Electronic Communication Informatics 2007 Michal Laclavík, Martin Šeleng, Ladislav Hluchý 22 June 2007

  2. Reasoning Actions Pragmatics Knowledge Semantics Information Data Syntax Characters (Bergman, 2002, Experience Management) Knowledge Management • Knowledge is key asset • Employees are coming and going • Needs for managing assets • Knowledge Management (KM) is the process through which organizations generate value from their intellectual and knowledge-based assets (Source: CIO Magazine) • Data: 20 • Information: 20 oC • Knowledge: room temperature 22 June 2007

  3. Vision of Semantic Web • The Semantic Web is a mesh of information linked up in such a way as to be easily processable by machines, on a global scale. You can think of it as being an efficient way of representing data on the World Wide Web, or as a globally linked database.(Source: http://infomesh.net/2001/swintro/ - The Semantic Web: An Introduction) 22 June 2007

  4. Vision of Semantic Organization • To have all information and data available for computer processing via Semantic Web technology (XML, RDF, OWL) • Ontology translation not so important on one domain … • Document and Text analysis results using Semantic annotation are part of this • Conversion or mapping of RDBMS to XML/RDF/OWL is another problem 22 June 2007

  5. Unique URI of concepts/objects Related to: Trees Graphs Object database structure Rules Logic formulas Inference Reasoning HTML => XML => RDF => DAML+OIL => OWL OWL-DL <=> Description Logic Ontology 22 June 2007

  6. Email in Organizations • Email – action oriented • Asynchronous • Context sensitive • e-mail infrastructure in every organization • communication in a modern organization is over 78% action oriented • Workers interact with their e-mail systems on a daily basis 22 June 2007

  7. Innovation • The central role of emails – Ubiquitous, Linked to business processes • Tying email content to business context, so as to analyze and understand the current context and relate it to knowledge in the organizational memory. • A use of email enables to have an “active” knowledge sharing channel, since a user does not have to search extensively for needed knowledge. Shared knowledge is delivered within the email – the current problem/activity being solved by the user. 22 June 2007

  8. Existing Solutions on top of E-mail • kMail • Zimbra • Gmail 22 June 2007

  9. kMail 22 June 2007

  10. ACoMA 22 June 2007

  11. ACoMA Core ACoMA GUI EMBET OM – Organizational Memory OnTeA Technology and Standards RDF, OWL, SPARQL Jena, Protégé XML-RPC XML, XSL Java Mail API Architecture 22 June 2007

  12. EMBET • Knowledge and information management • For ontological context relevant hints/notes are returned 22 June 2007

  13. Ontology based Text Annotation - OnTeA • Detecting Meta data from Text • Preparing improved structured data for later computer processing • Structured data are based on application ontology model • Pattern based approach + IR using regular expressions + => 22 June 2007

  14. Hints/Notes in detected context Returned by EMBET in XML form Transferred via XSL to HTML attachment ACoMA GUI 22 June 2007

  15. Conclusion: Innovation of processing emails • Active Information &Knowledge Provision needed to fulfill business activity • Content in Context • Not changing of user way of working 22 June 2007

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