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MetLib 2014

MetLib 2014. Evaluating Library Success: An Intrepid Journey into the Exciting World of Library Assessment. Facilitators: Jason LeDuc , Counting Opinions Greg Morgan , Auckland Libraries. “In God we trust; all others must bring data .” W. Edwards Deming.

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MetLib 2014

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  1. MetLib 2014 • Evaluating Library Success: • An Intrepid Journey into the Exciting World of Library Assessment Facilitators: Jason LeDuc, Counting Opinions Greg Morgan, Auckland Libraries

  2. “In God we trust; all others must bring data.” W. Edwards Deming

  3. “If you can’t measure it, you can’t manage it.” Robert Kaplan

  4. STATISTICS + STORIES = SUCCESS

  5. The Library Super-metric Does it exist?

  6. NEWPerformance Measurement Task Force To develop standardized measures of effectiveness for widely- offered public library programs and promotes the training for implementation and use of the measures across public libraries.

  7. Ifla.countingopinions.com

  8. “In developing Toronto Public Library's current strategic plan we included an international perspective on key library measures to support Toronto's position as a world ranked  City.  Specifically open hours per capita, programming per capita and the emerging measures of e-titles and e-circulation were examined.  Funding trends beyond North America were helpful context during the recession.  Toronto's role is unique within the Canadian context and international comparators are relevant and useful.”

  9. culc.countingopinions.com

  10. canada.countingopinions.com

  11. Library Example The Top 10 Indicators

  12. Library Example Performance Indicators

  13. “Customers are the reason we’re in business so the ability to make data-driven decisions and compare satisfaction levels over time is critical.” - Jacksonville Public Library

  14. An Emerging Library Trend: Data Analytics … libraries should be leveraging their patron data to make better purchasing decisions and provide more in-depth services.“ 2011

  15. http://www.freelibrary.org/about/Fels_Report.pdf

  16. http://martinprosperity.org/media/TPL%20Economic%20Impact_Dec2013_LR_FINAL.pdfhttp://martinprosperity.org/media/TPL%20Economic%20Impact_Dec2013_LR_FINAL.pdf

  17. Library Example Measuring Library Effectiveness

  18. Library Example Strategic Planning Towards Implementing the Balanced Scorecard

  19. http://www.countingopinions.com/pireports/report.php?f973ed644dc79f94e66208bc034e9dfchttp://www.countingopinions.com/pireports/report.php?f973ed644dc79f94e66208bc034e9dfc http://www.countingopinions.com/pireports/report.php?cb5433f1b2ca70b33f6a9bf728727074 http://www.countingopinions.com/pireports/report.php?93056c1ede14dd3dcb2a892292b8e2aa http://www.countingopinions.com/pireports/report.php?d173bc32619acaf337da7dd247f6ab5e

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