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Proactive and Non-Punitive Pilot Support Programme for UK Carriers

Learn about the world-leading pilot support programme implemented by British Airways and other major UK carriers, facilitating access to confidential and proactive support for pilots. This innovative programme, run by an independent healthcare organization and supported by a team of peer support advisors, ensures the well-being and safety of pilots while maintaining confidentiality.

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Proactive and Non-Punitive Pilot Support Programme for UK Carriers

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  1. BA’s ABC for setting up a Pilot Support Programme Dave Fielding, BALPA and British Airways AMDA Conference, Dallas May 5th, 2018

  2. No conflict of interest

  3. “The operator shall enable, facilitate and ensure access to a proactive and non-punitive support programme” (CAT.GEN.MPA.215) • Confidentiality now a “precondition” - (ibid) • Final stages of Comitology this year • Likely to be passed into European Regulation in Q4 2018 • Two year implementation period

  4. BA the first to implement post-Germanwings • Most major UK carriers have followed suit with the same programme • Over 75% of UK pilots now have access to a PSP • UK well ahead of the game

  5. Key Features of a World-Leading Programme • Run by an independent healthcare organisation - totally separate from Flight Ops, BA Health Services and BALPA • Innovative use of technology makes it cheap and very efficient • Core of 20 ordinary line pilots (peer support advisors) • ‘Safe zone’ created around PSA and pilot • Confidentiality paramount, only broken in defined circumstances • Duality • No new corporate policies or processes required

  6. Monitoring Group The Structure Flight OpsFleet Team BAHS BALPA IHO PSAs Pilots

  7. The Website WEBSITE www.speedbirdpan.com

  8. IHO Monitor WEBSITE PSAs Train Request Notes Mentor Owning PSA Pilot / family

  9. Intervention “enable organisations to more easily approach individuals that display behavioural or other issues via their peers” (EASA Taskforce Report 2015) • Not primary function of programme, but may be necessary • Case by case basis • Multiple checks and balances • Decision to intervene – and liability – lies with the IHO

  10. What have we learnt? • Clear and absolute need for the programme • It works • PAN is a very useful tool for reps and for managers • Google analytics is a potential goldmine of (anonymous) data • It saves careers, lives, and money!

  11. www.speedbirdpan.com

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