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Improving Pay Application Processing: CTQ Analysis and Efficiency Strategies

This project charter outlines the critical-to-quality (CTQ) components and key performance indicator variables (KPIVs) regarding the pay application review process. It examines the duration between submission and check issuance, the number of individuals involved in review, and the electronic submission requirements. A focus on direct deposit transition, staff training, and an Ishikawa diagram aids in identifying delays. Key observations and interviews with directors are planned to address understaffing and streamline approvals, ultimately enhancing efficiency in accounts payable.

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Improving Pay Application Processing: CTQ Analysis and Efficiency Strategies

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  1. TECH581 Fall 2013 Measure Presentation October 23, 2013 Alex Garcia

  2. Project Charter

  3. CTQ CTQ KPIVs Customer(s) KPOV(s) Pay Application Review Time Time between when pay application is submitted and a check Is cut Accounts Payable Number of Individuals who review app INTERNAL Pay Application Processing Time Requirement of electronic submissions Direct Deposit/ Electronic Submission Contractors/Architects EXTERNAL Training of staff

  4. Ishikawa Diagram

  5. Process Flow Map

  6. Process Observation

  7. Data Collection Plan • Dig deeper into how many pay apps AP can handle • Are they understaffed? • Cost/Time of switching to direct deposit • Interview the Director of Special Projects and Campus Planner to determine why and what ways can be used to eliminate the unnecessary delays in approving pay apps

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